Wednesday, October 25, 2006

Don't mess with the soccer barons

A football fan site that has links to YouTube showing Premiership goals has been told to stop this practice, according to reports.

NetResult, the company monitoring internet activity for the Premier League has warned the website 101greatgoals.blogsport.com to not put any more links on the site.

See also http://www.copyrightcontrol.com/

Video conferencing is moving on

Cisco has a new 'telepresence' product which uses three large-screen televisions with a resolution of 1080 vertical lines. It requires a high speed network connection of 10 megabits per second.

Telepresence is essentially videoconferencing on steroids, using high definition (HD) streaming video on large-screen televisions.


"Telepresence can do for business networking what Myspace and the other social networking sites is doing for social networking," said Marthin De Beer, general manager of emerging markets for Cisco.

"It will create new relationships with people you may have never met before and enable you to do business in a much broader circle than what you are able to do today."


I will be interested to see if this really is as smart as they say. There are other products like Skype, that can offer a lot too.

Why Journos dislike PR's

A new training workshop for PR (Public Relations) executives explains the well-intentioned behaviour that consistently annoys journalists in contact with them – and how to avoid many of the most common errors when seeking to place a news story or feature, to secure media coverage for PR clients. The post goes on to list many of the things Journos hate...

Campaigners use a wiki -

Here is another wiki application. It provides information for campaigners and other interested bodies.
NHS 23 wiki (http://editthis.info/nhs_it_info/ ) is a dossier of documents, reports, letters and press coverage about concerns with the direction and progress of England's National Programme for IT in the NHS.

This is a reason for PR people to monitor wikis and to be able (within a strategy of course) make contributions and edit content.

Digital Divide hardens

The digital divide is deepening in the UK, with the most tech-savvy households embracing the internet while a growing number of standouts are being left behind, according to new research. The reasons for not getting internet access were found to fall into three broad groups – lack of need or interest; cost or other material constraints; and lack of the necessary skills. Almost everybody has at least heard of the internet, but only 26 per cent of respondents from non-access households believe they have a good knowledge of how to use the internet.

The network has intelligence

Symbian's research VP, David Wood had an excellent comment reported by Guy Kewney.
He is reported as saying:
"In Web 2.0, the network itself has intelligence, rather than just being a bit-pipe for pre-cooked information".
The relevance of Anne Gregory's work about Internet Transparency, Porosity and Agency is again seen as insightful. For more information an explaination is here.

Evaluating online 'engagement'

Ashley Friedlein talks about measurement for online marketing: He says: "My own feeling is that the usual Key Performance Indicators (KPIs) should still apply, be they ‘hard metrics’ like sales, clicks, conversion rates, or ‘softer metrics’ like brand favourability, purchase intent. Engagement metrics need to be understood in terms of how well they contribute to delivering these KPIs, rather than be seen as the KPIs themselves.

But what how can we measure “engagement”? A few thoughts:

- Number of friends, connections etc. on social media sites
- Volume and quality of mentions in the blogosphere
- Network analysis of the above, as well as inbound link mapping and analysis
- Dwell time on site / Depth of visit / Page views per session / % repeat visits
- Customer satisfaction (e.g. how likely are your customers to recommend your brand to a friend of theirs?)"


This is very client oriented. What about the invisible buzz. The comments between, for example, bloggers who do not link to the client?

The blogger is the news

Interesting to find that the newspapers' blogger' becomes a news story in the newspaper.
The article starts:
"It occurred to me while sifting through the winners in this year’s Hollywood film Awards on Monday just how pointless these ceremonies seem to have become, writes our Movie Blogger Carl Jones.
So blogs are news after all.

And the winners are . . .: Shropshire Star - www.shropshirestar.co.uk/...

Young people pay to read a newspaper!

Dominic Ponsford has found that a new Dutch daily newspaper is attracting thousands of new young readers – but unlike most other new dailies around the world, it is paid for.

NRC Next is attracting “young, well-educated people who were not regular newspaper readers” – according to the World Association of Newspapers.

Worth looking at this because a new editorial paradigm is always worth examining

Press Gazette - UK Journalism News and Journalism Jobs - www.pressgazette.co.uk/...

Blatherings of the old

Jeff Jarvis makes the point that opinion is cheap and there are now new rules in publishing. He says:
"The problem with old guys on newspapers trying to attract young people is that they pander and insult the people they so desperately want to attract. They create lite products because they think the young have no attention span when, far more likely, the young have no patience for the overlong blatherings of the old"


This might also apply to how Public Relations communicators present their case. Crisp, to the point and not condescending?
BuzzMachine » Blog Archive » When will they learn: The young are smart - www.buzzmachine.com/...

Crayon - a new new company

Crayon

Well, I have been working with on/off electricity at home with teaching and so I am late with this great news. Good luck to Joseph Jaffe, veteran communicator Shel Holtz and podcasting pioneer CC Chapman Gary Cohen, Aaron Greenberger, Chris Trela and Michael Denton with Neville Hobson for thier new company crayon,


We will hear a lot about this new company and its a great venture.


Neville's Blog post describes more here.







Technorati : , , ,

Monday, October 23, 2006

More on Planning and Management

I have been working on Social Media Planning and Management models. This extends the model I proposed last June against a case study setting.

It occurred to me, after comments in on the Hobson and Holtz Report show 183, that I should make it available here to add to the debate proposed for show 184.

Thursday, October 19, 2006

Citizendium goes live

In a press release issued this week, Sanger, who is now on leave of absence from the Digital Universe Foundation announced the progress to a pilot project. "A major new encyclopedia project will soon attempt to unseat Wikipedia as the go-to destination for general information online. Like Wikipedia, the Citizendium (sit-ih-ZEN-dee-um), or "the Citizen's Compendium," will be a wiki project open to public collaboration. But, unlike Wikipedia, the community will be guided by expert editors, and contributors will be expected to use their own names, not anonymous pseudonyms. This week, the fledgling Citizendium Foundation will launch a six-week pilot project open to potential contributors by invitation (see http://www.citizendium.org/cfa.html)."

In an era when trust and recommendation make or mar content this could be a valuable tool for PR to use when providing background information.

Tayhoo to make money from Flickr or de.lic.io.us?

Via Always on we find Thomas Hawk writes "One of the most interesting things to come out of Yahoo's earnings call with analysts yesterday was a statement by Yahoo's COO, Daniel L. Rosenweig on Yahoo's plans to 'monetize' their various social network properties. Flickr was mentioned five times on the conference call and their de.lic.io.us property was as well, after neither were mentioned in last quarter's call. Rosenweig characterized these services as being largely unmonetized and talked about leveraging these "assets" and targeting and profiling a large growing registered audience base.

Using a wiki for campaigning

The 23 academics who wrote to Parliament outlining their concerns about the progress of the National Programme for IT have set up a wiki to track media reports and act as a resource for NHS IT, reports e-health insider.
The NHS 23 wiki, available at http://editthis.info/nhs_it_info/,
features links to articles tracking problems with various suppliers and coverage
of the academics' open letter and the agreed statement. It was developed over
the past few months as a resource and reference tool for those interested in the
progress of National Programme for IT (NPfIT).

This is a interesting application of social media for campaigning PR.

Thumbnail re-sized for your site or blog

e-consultancy has been looking at WebThumb invites you to enter a URL and then spits out thumbnails in four different sizes. Websnapr, by contrast, only provides one (small) size at the time of writing.
WebThumb’s brainchild – and AJAX guru - Joshua Eichorn has made the code available as an open API, allowing you to do something lovely with it.
An alternative is Bluga.net .

30,000 blopg posts

More than 30,000 people across Britain have recorded a diary of their day as part of a project to create an online snapshot of life in the country, reports the BBC.

The National Trust said the entries - which range from the mundane to the extraordinary - have created "Britain's biggest blog".

Wednesday, October 18, 2006

Broadband customer service sucks

In Point Topic’s latest Broadband Consumer Survey, 91% of broadband customers said they were happy with the quality and reliability of their internet service, and 82% are satisfied with download times says e-consultancy.

However, a quarter of the 2,122 people surveyed earlier this year were unhappy with the standard of customer service offered by their internet providers.


I go along with that (BT).

Camcord and upload in seconds

Pure Digital Point & Shoot Camcorder has introduced a new, pocket sized camcorder which will allow videos to be uploaded to sites such as Google Video (but not YouTube, for some reason) within seconds.

The Pure Digital Point & Shoot Camcorder is currently available in the US for $129.99 (around £70) and features 30 minutes of storage capacity, with a 60 minute version also available.

from e-consultancy.

Dow bets on Factiva

Dow Jones is to buy Reuters' 50 per cent interest in Factiva for £85.5 million to become the sole owner of the online news archive reports Journalism.co.uk.

Factiva, has 1.6 million paying subscribers and supplies business news and services to the finance, corporate, professional services and government sectors.

News monitoring is big business and Dow now opperates at both ends of the news chain.

I wonder if it can compete in a web 2.0 world.

Universal to sue Sony Picture

Universal Music has filed lawsuits against two video-sharing websites, one owned by Sony Pictures, for allowing users to swap pirated versions of its musicians' videos, reports the Guardian.

The two websites are Bolt.com and Grouper, the latter being the website that Sony agreed to buy in August for $65m (£35m). Universal Music has stated that it is retaining the right to add Sony Pictures to the suit.

Of course, Universal is shooting itself in the foot. The key to getting revenue is more outlets not less.

Creating opportunities for people to use content attracts audiences. The kind of audience that wants the product.

Being creative about how content can attract revenues, and by that I do not just mean advertising...... let me see - sponsorship, product placement, branded goods ... do I need to say more to a creative audience? These are revenues with 'long tail' values. Oh what is their problem?



Guardian Media - buys radio station

Guardian Media Group has bought GCap Media's two Century commercial regional radio stations, in Manchester and Gateshead, in a £60m deal.

Local radio has had a torridtime recently but there is alot more to this extension of the Guardian's radio empire.

Radio is in the mix of channels for editorial and is a useful channel in its own right. Add an ability to re-purpose radio programmes as the BBC is now doing and the options for attracting a different range of listeners grows.

Good move.

E-mail marketing guide

"The Marketer & Agency Guide to Email Deliverability is a comprehensive document that provides marketers with a guide on their email marketing.

Available from the Interactive Marketing Bureau it is full of marketing verbiage but is, never the less useful.

It offer marketers a single standard definition of 'deliverability' as well as accurate and timely information around causes of delivery problems and measurement.

As a very high proportion of such conetnet is regarded as spam and because spam filtering is getting better all the time, this is a valuable contribution in the use of email for communication.

'Press Relations' is re-born

The news from every corner of the publishing industry in the UK is that they have a new way of doing business. In less than a fortnight the announcements have poured out one after the next.

The media has discovered that good, competent and rigorous reporting has value. In addition, its value is enhanced when attached to a well respected brand. Add these assets to digital distribution and publishing is a money machine all over again.

For PR, this is a massive change and a big shift in how we manage the PR process. This is what has happened and is happening now. Its too late to wait. First mover advantage is now.

The news that prompts this post is this:

The Guardian has re-branded to reflect its new digital self. Reuters has a Second Life. We see the Telegraph's new multimedia centre opened (see picture), The Times is getting new interactive features, National Magazines is creating an aggregated digital network. Then there is a huge change at Trinity Mirror which is to re-launch all its regional and local newspaper websites by the end of the year. Trails are already in taking place. The change will include 60 video journalists round the country (competition for local TV stations) .

The Express and Echo ran its first video story this week scooping the local TV station.



Hub and Spoke
The Telegraph's integrated multimedia newsroom


We can now expect every publishing house to begin to deliver news in a huge array of formats. They will all broadcast with podacst radio, TV and video on-line and there will be print. There will be blogs and wiki type resources, file and picture sharing, story forwarding and sharing facilities. News to cell phones will include text sound and video and much more.

Why?

Because the same story, reformatted automatically will have a revenue stream attached to it.

In the past in print, there was one opportunity to sell advertising alongside several editorial stories. Today each story can have a dozen advertisements attached to it in a range of formats through an array of channels. Furthermore, where once a story had no market the day after it was published, today it stays on a server for people to access and use in perpetuity (with a brand new add attached).

The best editorial, the fastest news the best journalism will gain market share.

The market, once largely limited to UK audiences, can now reach round the world, the audience opportunity is far greater.

The PR industry now has a big challenge. We have to understand these forms of publishing. We have to be able to offer content that is optimised for this new form of publishing.


We will need to re-adjust to news being published as a continuous flow 24/7. The first edition will be published every few minutes and there will never again be a second edition. We have to monitor news all the time. Not once a week or day but every hour, every minute.

We also have to recognise that reach has changed. Half of news across Europe is first read online. In fact only half of the readership of newspapers sees the print version. The readership, audience and demographic is completely different.

Value added will come from the further opportunity to attach relationship values to these stories and give them added life among our client constituencies. We can do this with our own media. It might be hyperlinks on blogs, wiki posts, content in Second Life but whatever additional channels we use will be enhanced by using highly regarded content from the new and reformed publishing houses.

These are exciting times.


How bloggers can get to PR people - and be loved

By Mike Manuel, Voce Communications and SNCR Research Fellow & Chair, Best Practices Committee has a problem with PR people.



He says:
an emerging crop of "citizen journalists" that have developed an unrealistic sense of entitlement and have ceased asking and are now demanding, at least in some cases, the same level of access and information from companies that has long been the exclusive privilege of mainstream journalists.


So, how should Bloggers approach a company?

He has some tips:

Who are you?

Introducing yourself never hurts.

What's your schtick?

What's your blog called? What's the link? Some basic info about what your blog is about.

Whaddaya want?

Well - pretty self explanatory.

Also, why?

Just a basic explanation will suffice.

When can I get back to you?

A practical time-frame for getting back to you.

How do I reach you?

Email's great but ... a phone number as well.

Don't be a dick.

PR people in general have pretty thick skins and I think most will make a concerted effort to address an incoming request, but man, I've heard some horror stories lately of bloggers with just zero tact or respect, trying to use strong arm tactics to bully and manipulate (and blackmail) companies for info and access, and that's just ridiculous — and totally unnecessary.

More at New Communications Review.

Browsing in style

Personalising your browser front page is quite fun.
The biggest by far is Google Personalized Page, but there are many more.

They offer interesting opportunities for promotion. For example, creating widgets for them, content for them and even creating or adapting them can offer promotional and message carrying opportunities.
Examples of the genre are:

Webwag,
Motto
Microsoft's Live.com
Pageflakes

Scholarly Electronic Publishing Bibliography

Congratulations to Charles Bailey for making the 10th anniversary of the Scholarly Electronic Publishing Bibliography! For those of you playing along at home, this is version 64, and covers over 2,750 articles, books, and other resources related to scholarly electronic publishing online.

Monitoring and evaluating online content

Read/Write Web has been looking at some of the products that are available for monitoring and evaluation blogs.

He has reviewed:
Techmeme
Topix
Tailrank

For more read the reviews here.

Others might include:

Blogniscient

Blogrunner

Blogsnow

Chuquet

Megite

Memeorandum

Newroo

Tailrank

Technorati Kitchen

Tinfinger

Topix.net

TruthLaidBear


Move over PR's we're the new guys on the block

It happened with the web and its happening with social media.

The PR industry is letting outsiders take over the role of communications advice, service and competence.

For example, many companies are already setting up shop in SecondLife. CNET Networks, Reuters, Adidas, Sun Microsystems, Toyota.

Is the PR industry involved. Yes. Notably Text100. And the other consultants?

Big gaping void.

Instead there is Justin Bovington, CEO of Rivers Run Red, which helps companies like BBC Radio One create events and design buildings inside Second Life.

Media companies even face competition from virtual upstarts inside Second Life, including New World Notes and SL Herald.

Reuters has even commissioned its longtime tech reporter, Adam Pasick, to cover Second Life full-time and act as Reuters' Second Life bureau chief.

I wonder what Peter Gummer thinks of SecondLife?
What does his wiki farm look like and where are his blog advisors?

Half of all people read their newspaper news online......

Does this tell us something?

Visual branding blindsided

Simon Wakeman has begun a discussion about the nature of brand for bloggers.
It is an interesting and well considered piece.

One of his thoughts is about the way blog content is delivered which means the visual identity is less important. As a blogger your personal brand is communicated more through what you write and how you act as a blogger - how your site looks is less important than ever before, especially for your audience that reads your RSS feeds.

This issue of visual branding is also significant for re-purposed content. Say you want to offer a stry to the media, thoughts about Serach Engine Optimisation may colide with how you offer branding in video, MP3, SMS, newsprint text, an interactive PDF, and even the web page on your virtual press office.

As Simon says it is all about presenting values.....

Yahoo profits down

Yahoo posted a 37-percent slump in third-quarter profit and announced it would buy back up to three billion dollars' worth of its stock.

Newspaper competes with TV for hard news

The Express & Echo in Exeter beat television news to a major regional story by publishing a video report on its website Reports the Press Gazette.

Using only a £190 camcorder and consumer software, the paper rushed an exclusive story onto the web which revealed that Devon County Council's preferred bidder for Exeter Airport was a consortium of London City Airport and Balfour Beattie.

Online PR practices can now learn the lesson that Newspapers take theironline presence very, very seriously. Contributing to this new mindset is essential in PR practice.

This means we need a new form of media release, we need a much wider range of elements we offer to the media (backgrounders, photo, video, re-purposed content for mobiles, blogs, contribution to media wiki's, podcasts and so forth).

To do this effectively we need XPRL..... but you know this don't you?

This is the new PR.



Passing off - the Edelman story

Richard Edelman today issued an apology for his agency's role in creating a blog for client Wal-Mart that did not properly disclose its origins or funding says Brand Republic.

The blog, walmartingacrossamerica.com, chronicled a couple's journey across the country in an RV while stopping at various Wal-Mart parking lots. Although the blog did not initially bear any clear disclosures outside of an advertisement, the trip was funded by the group Working Families for Wal-Mart [WFWM], a Wal-Mart-backed organization designed to promote a positive portrayal of the company. The group is part of Edelman's effort to turn around the reputation of the controversial retailer.

Richard Edelman posted a statement of apology for the incident on his personal blog on Edelman's website today.

"For the past several days, I have been listening to the blogging community discuss the cross-country tour that Edelman designed for Working Families for Wal-Mart," the statement said. "I want to acknowledge our error in failing to be transparent about the identity of the two bloggers from the outset. This is 100% our responsibility and our error; not the client's."

Edelman went on to say his agency supports the transparency guidelines of the Word of Mouth Marketing Association [WOMMA], which call for disclosure of the source of such efforts.


The fact is that, 'passing off' is bad practice, transparency is essential and both Edelman and WalMart know this and both are culpable. There is no excuse. It is, as Edelman says, an error. It is also bad practice and reflects on the professionalism of the profession. In the UK Asda was acquired by Wal-Mart and would hope its PR team is more professional.

In the UK this form of practice is banned by the CIPR code of conduct. It may also be illegal anyway.

When Colin Farrington comes out of his six month purdah and it will not be soon enough for CIPR to ask its lawyers the nature of the legal position. Certainly in election law passing ones self off as another candidate or representing a participant is not legal and there is a lot of consumer law that would make miss-representation illegal as well.


Wikipedia to get competitor

Larry Sanger, the co-founder of Wikipedia, is launching a social media encyclopaedia that will attempt to balance the original's democratic principles, allowing anyone to add content, but with much greater editorial control.

Citizendium (sit-ih-ZEN-dee-um), which will go live in the next few days, will initially be made available to a limited number of content editors and members of the public who apply. It will become available to the masses by the end of the year.


From Revolution

Bertelsmann to compete with Murdoch's MySpace

PC Advisor has an inside story.

German media giant Bertelsmann AG has begun crafting plans to develop an entertainment-driven social networking website to compete with MySpace and other similar services, a source familiar with the discussions has revealed.

The news comes less than one week after Bertelsmann agreed to sell video content to the popular internet video site YouTube, which has a social networking component and which was acquired days later by Google.

With the new site, Bertelsmann aims to create a community for its music and video projects, according to the source.

Saudi link up

"It really took off last year," says Saudi journalist Rasheed Abou-Alsamh to the BBC.

There are now between 500 and 600 Saudi blogs - in English as well as Arabic - and the bloggers are women as well as men.

"I think young people see the internet as a way of expressing themselves easily and in an uncensored fashion," says Mr Abou-Alsamh.

This means it is not too difficult to open a dialogue with Saudis.

In Blog Relations terms this is an opportunity for PR and the rest of the world.

There are some links in the BBC site.

Teen blogger for the Shropshire Star

Hey! I’m Rhian, I’m the new teen blogger for the Shropshire Star.

And away goes another blog published by a newspapers. What is going to be interesting is the kind of pitches she will get from 'PR' people.

She says:

Before I get started I just want to get one thing clear, in case you don’t already know. Rhian is a Welsh name, pronounced Ree-Ann.
So at least there is no excuse for getting her name wrong.

Next, I guess, you will want to know how to pitch to a blogger.......

One in ten are bloggers

Here is a nice quote for Colin Farrington:
All the world's a multimedia platform, and all the men and women merely bloggers. Or perhaps to blog or not to blog sums up better the sense of Hamletian introspection, the solitary unburdening of one's hopes and fears.
It comes from Tom Leonard writing for the Telegraph. He reports:

Research published yesterday by Harris Interactive suggested that nearly one internet user in 10 has started a blog.
The big suprise is how few undergraduates are bloggers. In Bournemouth the figure is (was) 2%. So these figures worry me a little:

The figure suggests that the blogging habit goes way beyond the teenager stereotype and, today, charities including the National Trust and English Heritage are asking all of us to submit a blog of our day to a website (historymatters.org.uk) to provide a snapshot of a day (October 17) in the life of Britain.

Once more famous for people wanting to talk about their sex lives, their views on politics or, perhaps, just what they had for dinner, blogs are now frequently seizing the news agenda.

Who'd have thought David Cameron would ever jump on a fashionable bandwagon? But sure enough, he has his own blog, featuring video clips of his thoughts on cleaning up politics and his actions on cleaning up the kitchen, while his children scream in the background.......

Perhaps David C has more than one blog.

Tuesday, October 17, 2006

Virtual meeting of communicators

BL Ochman reports that Kami Huyse has posted a PDF transcript of a meeting of communicators' avatars in Second Life last week. ....

Hosted by Text 100 this is a classic PR tool. It is a conference.

TV rules different for Internet content

The BBC is reporting a debate in the UK Parliament. Members of the House of Lords were told trying to impose new rules on audio-visual internet providers - like the YouTube site - could stifle new broadcasters.

Internet broadcasters should not be subject to the same rules which govern television, peers have been told.

The cost of complying with new rules could deter new would-be Internet entrepreneurs, the committee heard.

And it would prove difficult to get TV regulation to fit online services, as well as impose any rules on such fast-changing technology.

Each point is valid and the debate should be enjoined by the PR profession as well.

Demonstrating Social Media Value

Andrew Lark has a comment about LinkedIn.

He shows how valuable it is for job hunting (in his case recruiting).
It is this kind of exposure - public relations - that demonstrates the value of social media.

His comment begins:

I was extremely skeptical of LinkedIn but unlike Stowe and Jeff have found it to be pretty valuable. First for recruitment - the quality of the candidates I have seen through advertising on LinkedIn are fantastic - and I like the fact that some of them come recommended by people I trust. Second, it has proven to be immensely valuable in connecting with old colleagues and keeping my current network humming along

Monday, October 16, 2006

Optimising your content for search engines

Evert press release and all blogs, web pages and emails need to be optimised for search engines - if you want them to be found by journalists, bloggers or in email searches on the Intranet.

Its called Search Engine Optimisation. It is acore discipline for PR people. It is best done by a professional and here is are 20 reasons why you could do it yourself or could use Anthony Mayfield.

Sky ousts Beeb - Now go for digital posters for PR campaigning

Mark Sweney at MediaGuardian.co.uk tells us:

Sky News is to be broadcast in major Network Rail stations across the UK, replacing BBC News 24.

Transvision, the national digital outdoor screen network owned by Titan Outdoor, chose Sky News after a pitch against BBC News last week.

The outdoor network, which is seen by around three million people each week, will provide five strands of Sky News including main headlines, financial, entertainment and sports news and the weather.

There is a case for much wider use of big screens offering interesting content. The technology is changing fast and soon we will gave digital posters like this one all over the place.

In fact, for direct communication, this is a really cool tool for PR. In addition, when pitching a story to Sky, are you asking if it will be available through this added communication channel.

Virtual Worlds can't avoid the taxman

With virtual economies booming at double digit growth per month the world's tax collectors are on the lookout for a new source of revenue says IT Pro.


Users of online worlds such as Second Life and World of Warcraft transact millions of dollars worth of virtual goods and services every day, and these virtual economies are beginning to draw the attention of real-world authorities.

"Right now we're at the preliminary stages of looking at the issue and what kind of public policy questions virtual economies raise -- taxes, barter exchanges, property and wealth," said Dan Miller, senior economist for the Joint Economic Committee of the U.S. Congress.

LinkedIn -

Online network LinkedIn is to offer a new directory search, giving its members a new method of choosing business service providers based on recommendations, reports e-consultancy.


With a massive student user base, this could help in development of markets to student networks and a revenue stream for this MySpace/Bebo competitor.

In the new directory, LinkedIn users will be able to search for service providers among those recommended by friends, or else broaden the search to include friends of friends.

The site will also offer a global search option, which will search for service provides across the whole LinkedIn network.

MySpace makes vid easy

User profiles on the social networking site MySpace now automatically display latest clips for users who have uploaded material, removing the need to embed videos with HTML code.

This is another example of how even the simplest of technology is being removed to let notnerd users participate in Social Media.

It is getting easier - for the PR person - and everyone else........ (is this how PR will be disintermediated in the future?

Spray and Pray e-tailing misses opportunities

Henry Hyder-Smith has some good comments about the use of email marketing (e-tailing). There is a lot of good work being done and there are a lot of companies that, for the sake of a few pennies are just making consumers irritable. His comments include:
Many eRetailers use a ‘spray and pray’ targeting technique to push out one size fits all marketing to their database. Despite the intelligence that can be gathered through email marketing including interest areas and behaviour on site/ within the email, the email promotion resembles more mini-brochures and less tailored communications using techniques such as dynamic content. None include any information about any local stores or capture this information on sign-up despite many asking for address.

Radio tagging - friend or foe

The BBC reports:


Unveiling the study, EU commissioner Viviane Reding said citizens needed re-assuring that radio tags would not lead to large-scale surveillance.

Ms Reding said she was ready to draft new laws to control how the radio frequency tags could be used.

Potential abuse

The Information Society Commissioner made her comments at a conference called to mark the end of a six-month EU consultation exercise in which it sought opinions about the growing use of radio-frequency ID (RFID) tags.

These "smart barcodes" are increasingly used by businesses to monitor goods as they move along supply chains. Governments are also starting to think about putting them in many identity documents such as passports.

I would add that such technologies can be used by event organisers instead of tickets (and also to keep track of guests as they move round on a facility visit); They are great for monitoring exhibition visitors and are useful when following up the use of 'freebees' such as a trip to the Tower of London and the Savoy Grill - if you get my drift.

Blog software upgrade

Movable Type is currently being positioned as "the most advanced business blogging platform". This is marketing speak for 'upgrade' which is revrealed today.

It is having to compete with a lot of others.

From Wikipedia I have this list:

User-hosted

Software packages installed by weblog authors to run on their own systems:

Developer-hosted

Software services operated by the developer, requiring no software installation for the weblog author:

The learning curve - BBC style

The BBC's heavily publicised "Tardisodes" - one-minute Doctor Who episodes designed specifically for mobile phones - were a flop, the corporation has revealed.

Stella Creasey, the BBC's head of audience research, said they only attracted an average of 3,000 phone downloads per mobisode.

"That's not many," added Ms Creasey. "It seems we have a long way to go to understanding this new space."


The Guardian has the grif.

One problem, said Iain Tweedale, the new media editor for BBC Wales, was that even though the BBC provided the mobisodes free, most users had to pay a charge to their phone operator of between £1.50 and £2 per Tardisode.

"The fact that there were 2.6 million downloads to PCs shows that there was an interest, so I think the problem with mobile was purely a commercial issue," said Mr Tweedale.

"The operators' tariff structures aren't flexible enough to allow for low-priced usage," he added.

Perhaps Skype can provide an answer.

Skype anywhere

Skype users can now make free phone calls from mobile handsets at Wi-Fi hotspots across the UK. Skype has teamed up with wireless broadband network operator The Cloud to provide instant connections for Skype users when they are within range of one of The Cloud's 8,500 hotspots says WebUser.

Guardian get new branding for digital age

Guardian Newspapers is the latest national newspaper group to change its name to reflect the importance of new media activities says Press Gazette.

Guardian Newspapers – which comprises The Guardian, Observer and Guardian Unlimited – is to be re-named Guardian News and Media.

Chief executive of parent company Guardian Media Group Carolyn McCall said: “Over the last five years our output has expanded from print to include websites, digital TV, online communities and podcasts. These name changes reflect this ongoing transformation of our businesses.”

Mass MySpace spam attack

From IT Pro:


Reports are spreading of a mass spamming campaign organised by phishers which uses spoofed MySpace addresses to direct users to bogus web sites.

The ruse uses spoofed MySpace messages, that even contain the regular site boilerplate copy, claim to have a link to a song the recipient might like. Instead the link leads to a site selling very cheap music, but when the user tries to buy then the credit card details are harvested for later use.

XPRL Guides

Following on from Neville Hobson's post this morning about an XML based media release, there is the wider need in the industry for XML compliant content.

Social Media depends on XML to work which means that any tools created for the industry have to be XML compliant to have any long term value.

For many people who do not want to delve into the finer points of XPRL, I have made the XPRL standards Guide (PDF) and the Schema Semantics (PDF) available for download and of course the full schema is available here.

This will allow any programmer to develop XPRL compliant tools for the PR industry.

More information is available from Peter Wilson at Yellohawk.

PR = Phone Relations

Richard Bailey is a great observer. He has put telephony in the frame as a communication channel ahead of the Internet. Right.
And he notes The Economist article which shows how the Internet is a platform for the Internet.

Good one Richard.

Martin Sorrell wriggles

The fall and fall of advertising is making Sir Martin wriggle.
He is now desperately distancing WPP from advertising. He is right to do so. Investors can see that it no longer delivers the goods. Here is what WPP is saying to The Business:

WPP is not now an advertising agency. More than half its business comes from areas outside traditional advertising and media planning and buying – in specialties such as insight, information and consultancy, public relations and public affairs, branding and identity, healthcare and specialist communications. The most significant part of the last specialty is direct, interactive and internet.
Here is why PR has a role, which may dig WPP out of its hole.

Reuters has got a Second Life

Reuters has joined the rush by big companies into web-based virtual worlds, setting up a news bureau in Linden Lab's hugely popular Second Life.

On Wednesday, the news agency plans to begin offering coverage of real-world events for Second Life members, and vice versa, at a new site.


Thank you e-consultancy for the tip off and a much longer comment here.


This means that if you have a story on Reuters, the audience may be in Second Life.

A schoolboys dream

Try taking this into an exam.

Steve Rubel says:

You gotta love geeks. Can't find what they're looking for, they code it.

That's what Matt Swann did. He wrote a script that loads Wikipedia and all of its internal links onto on iPod.

3 million UK blogers?

According to Digi:Nation, says the Guardian, millions of internet users are now moving beyond using the web as a tool for shopping, information and entertainment and are creating their own content, downloading music and video and sharing photos online.

The largest group identified by the researchers - dubbed Digi Joe Public - are regularly embarking on the kind of digital activities that just two years ago would have been considered the exclusive preserve of teenagers and early adopters.

Nearly four in 10 of that group have read a blog, with a quarter having started their own blog or website. Nearly three-quarters have downloaded music and almost a quarter have downloaded at least one movie.

I guess this means that 10% of 'online adults' in the UK (3 million people - ish) are bloggers.

That is a lot of people blogging.

Pay-for-play PR is bad - always

Gary Bivings has a comment about 'pay for play'.

... it seems that PR types and marketers are paying bloggers to write favoarble stories about client products. There's a story(not yet online) in the November issues of Smart Money called "Bloggers" by Anne Kadet highlighting this new (perhaps not, alas) and sordid trend. There's even a company called PayPerPost.com that as its name implies pays blogger for posts. Seems about as reputable as paying individuals and companies to fradulently click on search engine ads. (Yes, this is a real problem.)

If you have to pay for it, you are not doing it right. You will be found out, your client/organisation's reputation will suffer and the blogger in on the deal will be ignored by the 'real' people in the conversation.

Capozzi and Taffe say 'get with it'

the ICCO Global Conference in Delhi.

Lou Capozzi, chairman of the Publicis PR Group, and Paul Taffe, chairman of Hill& Knowlton, challenged PR firms to step up to the opportunities created by what Lou called “The New Conversation Age.” The panelists documented the changes and outlined the skills needed in this emerging new environment — skills possessed by PR practitioners more than any other discipline.

Read on to find out more... these guys are looking to the future of PR

Engagement practices

Toni, as always sees the gold without panning for it.

Here he picks up one sentence that is important to PR practice from Jean Valin.

As community consultation and stakeholder engagement practices continue to grow… I believe negotiating, conflict and dispute resolution skills are going to be as important… if not more important… than media relations and crisis communications skills. This is only one sentence from Jean Valin’s recent remarks at Puerto Rico’s recent Annual Conference (see recent post). Here attached you may find the full text Puerto Rico Speech Power of PR Sep 06.doc of his important speech. Jean Valin, Canadian, is past Chair of the Global Alliance.

The X factor for PR

The X in AJAX stands for XML, a way of wrapping up information to send it from computer to computer that is infinitely more flexible and powerful than old HTML ever was.


This is why the PR industry needs XPRL and to understand why it is so important, visit this BBC page.

Oh lets look at the platforms

Platforms for delivering content through a range of channels for communication range from PC's to cell phones but the iPod and its cousins are really cool.

Just look at these...... drool and then get ready for Chrismas.

Reality and YouTube

I take this from Always On because it makes sense.

YouTube accounts for over 47 percent of visits to video websites. Add Google’s 11 percent share of hits to their own brand video service and we see the company is now in control of the lion’s share of global online video. This audience will only increase as broadband becomes the norm, as online video matures and as mobile devices develop the ability to act as seamless extensions of the Internet.

Time to both cosy up to Google/YouTube and to explore ways for creating more online video content.

Never were cameramen and editors more in demand for the PR industry than now.

The great thing is that there is a role for vox pop content and very polished content on the same channe - interesting to see which way the PR industry goes.

Online up - off line down advertising screams into the network

Stuart Bruce was up early today to spot today's Financial Times report of sharp growth in online marketing. The survey of marketing spend on the internet and direct mail both up - mainstream advertising down.

I am not convinced about online advertising. Some good - some bad.

The a bigger slice on social media interaction would make a huge difference.

The Telegraph in a new era today

Today The Daily Telegraph completes its move from Canary Wharf to London SW1.

The new newsroom, new approach, new services, new philosophy... and new editor combine to create news for a digital era.

New editor Lewis (37 - to be ageist - I can't resist) will see a depressing picture in most sectors of the newspaper market but he has a vision of a multi-platform future in which the print journalists provide the content for far more outlets than simply the paper. In this brave new world, they will be delivering podcasts, vodcasts and blogs, as well as their newspaper stories, and contributing to updated editorial online at the various "touchpoints" - key publication moments - during the day.

This heralds a new era for those who woyld help such hapless hacks by providing content in the form it is needed and presented for purpose (newsprint, podcasts, vodcasts and blogs etc).

Of course it would help a lot if the preparation of the PR outputs was tagged using XPRL, then re-purposing can be automated.

No doubts the Old Men of the PR industry will get round to it when they have finished their toast and Coopers.

Blog for Reuters

Mark Snelling in a compelling blog from Lebanon for the British Red Cross and wrote about his impressions.

It Starts:

Day 1 The last time I saw rubble like this was the Java earthquake in Indonesia. The same twisted metal, the same pulverised concrete. But this is not a natural disaster. It is the work of men and machines, just one more community devoured by the omnivorous appetites of armed conflict.


Here the Reuters Alertnet Foundation is giving a voice, not to mention its network reach, to individuals and organisations (in the case the Red Cross).

It is a relationship that has some considerable benefits for both parties.

Where the Red Cross goes, so too can others.

An interesting PR opportunity.

Sunday, October 15, 2006

Scientists use blogs

Two scientists from the Natural History Museum (NHM) in London are blogging their way across western Australia as they search for meteorites, and it’s a good read.
Museum meteorite curator Caroline Smith and meteorite researcher Gretchen Benedix arrived in Australia on September 26, and arming themselves with supplies set out on October 11 into the Nullarbor Desert, where they expect to find plenty of meteorites. They're keeping an online diary on the NHM website which you can read at piclib.nhm.ac.uk/meteorite-blog

Here is an idea. If you want to promote an long running enendeavour. have a blog to act both as a diary and to attract a niche audience.

Another Blog application to put in the library of Social Media experiences.

Be a blogger - said the editor

From Ian Delaney there is a report of an interview with Josh Quittner, the editor of Business 2.0, who has just instructed all his journalists to start writing blogs in addition to their normal duties. The individual blogs will be aggregated on a super-site, in addition to the normal Business 2.0 blog.

I think this is shooting from the hip.
There has to be more to it than 'be a blogger'.

MySpace applications

Sam Sethi has been watching some campaigns that are being run in MySpace.

He offers these comments:

In recent months, the online hangout for over 35 year olds, MySpace has taken a more active role in promoting social causes. For example on September 21st MySpace (Europe) partnered with Bono’s latest venture Red in a joint campaign to eliminate Aids in Africa.

Today MySpace (USA) has announced it is going to organize 20 concerts featuring bands promoted on its site as part of a campaign to raise awareness and money for the humanitarian relief in Sudan.

For more details, a longer report is at Sam's blog.

What is a blog

Suw Charman defines a blog by what it is not at Watson Farley & Williams.

She lists:
a) The blog entries are PDFs.
b) The blog entries are dire. The company has asked the trainees to blog, but obviously hasn't helped them understand what blogs are, what might be good to write about, or how best to write it.
c) No comments.
d) No trackbacks.
e) No archives.
f) No blogroll.
g) No RSS.
h) No links to other blogs.

It is a great read.

Public Relations in Strategy Mode

Public Relations today we have to be able to present the case for letting society into our organisations. It is hard. It is news that management does not want to hear.

The hard bit is to be able to say to the Board that at least some of the business will be disintermediated and it is better to join in that resist.
If you are Microsoft, cosy up to the Open Source movement; if you are W H Smith, offer e-books. The alternative is the Tower record solution offered by Chris Anderson this week:

In August, it was bankruptcy; now it's liquidation. Tower Records is no more.

Mike at TechDirt describes what led to this end:

While other record stores began to recognize that that they needed to completely revamp their business -- from becoming combination music/dance clubs and stores to starting their own record labels or becoming "destinations" rather than just stores -- Tower Records leadership insisted that the web "is certainly never going to take the place of stores."

See what I mean....

PR has to knock on the door and say: Soacial Media is going to change our business - can we look long and hard at how and at waht wen need to do.

This is big budget stuff and not the back of an envelope muse.

You can vote on anything

Ian Delaney has interesting news that Revver is to partner with UK TV company FameTV to air user-created clips on the channel. Viewers will be able to send SMS messages voting for their favourites. As with its advertising, Revver will share the revenue 50-50 with the clips’ creators.

Revver is less well known than YouTube but hosts the videos from Ze Frank, Ask-a-ninja, and (now ’she’ has outed herself) lonelygirl15.

Sid Yadav comments that the system ought to work, since it compares to the other well-established ‘vote-for-your-favourite’ systems in place:

I see a clear-cut model here: users like the content, they want the owners to be paid AND they want the content to be popular (just like they want their favorite American Idol contestant to win), so why not support them by voting for them?

Over on the FameTV site, there’s more explanation:

On Fame TV, viewers will be able to create their own moments of fame by uploading video clips, pictures and texts via mobile phones and the internet. Broadcasting will take place all year round, 24/7, and be available to Sky customers in the UK and Ireland.

Fame TV aims to broadcast all video submissions live on air within 15 minutes of the user submitting the content. Viewers are invited to send in their own music selection which will play as the backing soundtrack to their clip during broadcast.


There is more on Ian's post.

What interests me is how this model can be applied in PR activities. Thus one might see a user group (cars, computers, washing machines - oh! anything) offering content that can be shared with friends, voted on and broadcast as a bit of fun and community building.

What a blast!

Digital UK

The UK has the highest digital TV penetration of any country in the world (70% of homes), but then again, 70% of them are watching Freeview. Sky ‘only’ has 8mn subscribers. (Ofcom) .

I guess that it now needs the highest digital PR penetration of any country.

Scream marketing at its best

David Teather at The Guardian

Lloyds TSB last year sent more than 92m pieces of direct mail. That is almost 1.8m letters a week, detailing offers of credit cards, insurance and loans, landing on the nation's doormats from one bank alone. A spokesman for the bank sheepishly said the mail simply reflected the size of the bank and the volume of products it offered. "It is never sent to customers who explicitly say they don't want it," he said.

What can a 'spokesman' do. Toe the party line? The alternative is to tell the Board that it is just not hacking it and needs to use PR instead of dead trees.

What could be achieved by way of interesting conversations online for this kind of budget.

Video on local newspaper web site - a PR opportunity

The Derby Evening Telegraph has posted a video on its website of a woman pleading for her partner to be allowed to stay in the country.

Her Iranian partner is the father of her 18-month-old son, and her unborn baby is due in three weeks.

Press Gazette reports The Northcliffe paper has published the woman's full story and filmed her plea to the immigration minister, which had been sent to the Home Office on DVD.


The use of video by a print newspaper is interesting. It has now extended its offering from print to web to video. It also means it can cross sell and cross promote the paper, web site and the video. It is great PR.

It is also an opportunity that any PR practice can develop. Have story - have video - can cross promote.

How social media circumvents marketing

Jonathan Kranz has a post about how an ebook became a dead tree book.
This is a classic example of how values online convert to real money. It takes the seller direct to the buyer. Note: no advertising, no marketing, no pop-ups just value.

If you offer values to people with similar values the symbiotic reality is a relationship. In this case a book contract.

Trust and the media

Half of those surveyed in the US said that they would turn to network television for immediate news information (NB: 66% in the UK)
The next most popular source was the radio (42%)
37% of consumers would use daily local newspapers
33% cable news or business networks
25% of those interviewed would rely on Internet sites of print and broadcast media
6% would turn to Internet user groups, blogs and chat rooms (24% in the UK)

I have doubts about this sort of survey. It may be that the first call is, for example, television, but then there is all the background and the net is awash with added information and knowledge, In addition, when people are interested in stories, they go to sites of interest such as company web sites and government sources. It is not either or it is both.

For this reason PR practitioners have to use multiple channels. There is problem associated with this which is an ability to re-purpose our news for many channels and this is one reason why we need tools built on standards like XPRL.

Saturday, October 14, 2006

On hiring a web promotion company

hiring a web promotion company or specialist.

A good web promotion specialist/company is someone who:

•will tell you that image links cannot be read by most search engines and will likely increase your website’s download time;

•knows how to code a framed site and get it indexed, especially on Google;

•knows the most popular search engines and their affiliations;

•is an expert on web copywriting;

•will teach you how to decode your web traffic stats and monitor your website; and

•admits on aspects that they are not familiar with and refers you with other good companies that know the task better.

SOURCE:


What to look for in an online promotion company




PRWeb to charge for service

PRWeb is to discontinue its free press release distribution service on Oct 23rd.

Integration/mashup predictions

Like I said last week and Ebrahim Ezzy wrote Read/write in a post entitled Social Networking: Time For A Silver Bullet - its time to integrate. Ebrahim argued that the current state of thousands of 'walled garden' social networks can't continue - we need meta social networks to connect up niche SNS. According to the poll we ran at the end of the post, 69% of you agree.

OK go crazy at Liverpool Street Station

On Wednesday night hundreds of clubbers descended on Liverpool Street station, turned on their iPods and danced all over the concourse. Mark Brown brought us this gem.


Its called mobile clubbing.

The rules are simple: Arrive at location at given time. Start dancing to the music of your choice on your personal stereo. Please utilise the whole space, spread out. The mantra comes from the website mobile-clubbing.com, where after-work dancers can sign up to be told of the next surprise venue.

Buzzlogic to enhance PR offering

Buzzlogic is to launch new tools for bloggers to use to understand and act on the market around them - and to tap into the value they are creating. Marketing and PR tools will be substantially enhanced drawing in more data from specialized sources that shape conversations as well. The service already provide by the company has software that helps marketers track social influence among blogs and other web sites.

Read/Write found this out durring an interview with Mitch Radcliffe.

Times to get new Interactive features

Times Online, the website of the Times and Sunday Times, is being re-designed.

Features will include:
  • Further integration of print and website operations (like the Telegraph model).
  • Times Online TV with footage from Sky News.
  • A search engine that readers use to create tailored web pages.
  • A downloadable PDF file available each day at 5pm containing business news, analysis and comment, and Comment Central blog.

Times Online has 9 million monthly unique users and is increasing its blogs and podcasts.

The rapid movement by the core print media this year is affecting how PR interfaces with its traditional communication partner.

This week has seen many major announcements.


Pay for podcasts - gercha

Two-thirds of UK internet users are not prepared to pay for podcasts, according to a wide-ranging report on the digital habits of UK consumers.

The survey, to be published by Guardian Newspapers on Monday, reveals that of the 29% of consumers who did not refuse outright to pay for podcasts, the most they were prepared to pay was £1.

Its the Sun Wot done it

After reading this Philip Young post, who wants to do press relations anyway.

Quote from ex-Sun editor:
In my day we used to put the untrue stories on page one and the truer ones through the paper, so by the time you got to page 38 there was nothing wrong with them!


It seems to me that opening a relationship direct with the public has a host of advantages not least there is some protection from media lies.

Cosmo gets digitized

The National Magazine Company, the main UK publisher owned by the Hearst Corporation, has launched the Hearst Digital Network to aggregate all its online content.

Nancy Cruickshank will become as managing director of the division whose properties include; cosmopolitan.co.uk; netdoctor.co.uk and the Handbag network.

Journalism.co.uk, who ran the story has the equivelent of a grin on its web site.

The ability to lever reach by being digital for consumer media is a must for PR now.

Local papers revamp - need video and interactive content by year end

Journalism UK finds out that Trinity Mirror is to re-launch all its regional and local newspaper websites by the end of the year to refocus on interactive elements.

The re-launch will start with the Liverpool Echo, before expanding across all its 240 other titles - some of which will be going online for the first time.


This will mean that regional PR strategies will have to change to meet the new requirements. One anticipates that this will mean that the PR industry will have to prepare to meet the new challenge.

Trinity Mirror also hopes to have as many as 60 video journalists working across its regional titles by next year.


UK on-line TV regulation on back burner

Ofcom has vowed to tread carefully when it comes to determining how internet-based TV services should be regulated.

At the same time, the issue has prompted the watchdog to take a step back and review its approach to regulation in other areas.

PR blogging stalled - one too many old dogs

Media Orchard reports from PRWeek US:

The 2006 PRWeek/Cymfony Corporate Survey reveals that communicators on the corporate side are grasping the importance of new media and measurement - but not everyone has jumped in with both feet...

A key finding this year is that while PR professionals are paying more attention to the online marketplace, the numbers of adoption do not nearly reflect the hype. One-tenth of this year's respondents had established a blog -- showing virtually no growth over the 2005 figure. And while pundits discuss the explosion of new media, it doesn't appear that number will shoot up in 2007...

Oh well... the PR industry did this over the web a decade ago. I guess that it will do it again.

The jobs will be there, the need will be there, the advantages will be there and, as Maertin Sorrell but it this week: I’m old. It’s older people’s inability to be flexible.

An unexamined assumption can be very dangerous

Glen offers this from work by Professor Osvaldo Feinstein, evaluation consultant. The main thrust of his workshop was to challenge us to consider fully the assumptions that are made in development projects - and consequently the impact on evaluation. He has created a guide to what we should consider when exploring assumptions, namely: Incentives, Capacities, Adoption, Risk, Uncertainty and Sustainability. Cleverly, it makes the acronym Icarus, whom we all know flew too close to the sun which melted the wax holding together his wings.

Too true.

Use on-line for brand awareness

Recent research shows that consumers spend as much as 164 minutes each day online compared to 148 minutes watching television. "This shift,"says Heather Hopkins, "in media consumption along with our analysis indicate that online can be an effective medium for raising brand awareness and can shift brand association. The findings support the move to bring a larger share of marketing spend online. "

A comparison of costs will show that on-line offers some real financial benefits as well.

Brand management -Spam

Erin Caldwell has a lovely story.

Naturally, as players in this online world, we’re all QUITE familiar with spam. But in this case, I’m talking about SPAM (Hormel’s food product). A story on the news caught my attention this morning: “The producer of the canned pork product Spam has lost a bid to claim the word as a trademark for unsolicited e-mails.”

Even the news anchor reporting on the story was ridiculing the food company’s recent attempt. Hmm. Not a good sign, Hormel.

In this Fortune article, this little ditty is my favorite:

“Ultimately, we are trying to avoid the day when the consuming public asks, ‘Why would Hormel Foods name its product after junk e-mail?’”
Of the Marketing domains, brand management is one that retains interest (the rest being largely about scream marketing to social groups that are vanishing faster than snow in a microwave).

Managing brands with scream marketing obviously does not work - told you so!

Its about relationships, its about relationships, its about relationships, its about relationships, its about relationships, its about relationships.....................