Wednesday, October 25, 2006

The network has intelligence

Symbian's research VP, David Wood had an excellent comment reported by Guy Kewney.
He is reported as saying:
"In Web 2.0, the network itself has intelligence, rather than just being a bit-pipe for pre-cooked information".
The relevance of Anne Gregory's work about Internet Transparency, Porosity and Agency is again seen as insightful. For more information an explaination is here.

Evaluating online 'engagement'

Ashley Friedlein talks about measurement for online marketing: He says: "My own feeling is that the usual Key Performance Indicators (KPIs) should still apply, be they ‘hard metrics’ like sales, clicks, conversion rates, or ‘softer metrics’ like brand favourability, purchase intent. Engagement metrics need to be understood in terms of how well they contribute to delivering these KPIs, rather than be seen as the KPIs themselves.

But what how can we measure “engagement”? A few thoughts:

- Number of friends, connections etc. on social media sites
- Volume and quality of mentions in the blogosphere
- Network analysis of the above, as well as inbound link mapping and analysis
- Dwell time on site / Depth of visit / Page views per session / % repeat visits
- Customer satisfaction (e.g. how likely are your customers to recommend your brand to a friend of theirs?)"


This is very client oriented. What about the invisible buzz. The comments between, for example, bloggers who do not link to the client?

The blogger is the news

Interesting to find that the newspapers' blogger' becomes a news story in the newspaper.
The article starts:
"It occurred to me while sifting through the winners in this year’s Hollywood film Awards on Monday just how pointless these ceremonies seem to have become, writes our Movie Blogger Carl Jones.
So blogs are news after all.

And the winners are . . .: Shropshire Star - www.shropshirestar.co.uk/...

Young people pay to read a newspaper!

Dominic Ponsford has found that a new Dutch daily newspaper is attracting thousands of new young readers – but unlike most other new dailies around the world, it is paid for.

NRC Next is attracting “young, well-educated people who were not regular newspaper readers” – according to the World Association of Newspapers.

Worth looking at this because a new editorial paradigm is always worth examining

Press Gazette - UK Journalism News and Journalism Jobs - www.pressgazette.co.uk/...

Blatherings of the old

Jeff Jarvis makes the point that opinion is cheap and there are now new rules in publishing. He says:
"The problem with old guys on newspapers trying to attract young people is that they pander and insult the people they so desperately want to attract. They create lite products because they think the young have no attention span when, far more likely, the young have no patience for the overlong blatherings of the old"


This might also apply to how Public Relations communicators present their case. Crisp, to the point and not condescending?
BuzzMachine » Blog Archive » When will they learn: The young are smart - www.buzzmachine.com/...

Crayon - a new new company

Crayon

Well, I have been working with on/off electricity at home with teaching and so I am late with this great news. Good luck to Joseph Jaffe, veteran communicator Shel Holtz and podcasting pioneer CC Chapman Gary Cohen, Aaron Greenberger, Chris Trela and Michael Denton with Neville Hobson for thier new company crayon,


We will hear a lot about this new company and its a great venture.


Neville's Blog post describes more here.







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Monday, October 23, 2006

More on Planning and Management

I have been working on Social Media Planning and Management models. This extends the model I proposed last June against a case study setting.

It occurred to me, after comments in on the Hobson and Holtz Report show 183, that I should make it available here to add to the debate proposed for show 184.

Thursday, October 19, 2006

Citizendium goes live

In a press release issued this week, Sanger, who is now on leave of absence from the Digital Universe Foundation announced the progress to a pilot project. "A major new encyclopedia project will soon attempt to unseat Wikipedia as the go-to destination for general information online. Like Wikipedia, the Citizendium (sit-ih-ZEN-dee-um), or "the Citizen's Compendium," will be a wiki project open to public collaboration. But, unlike Wikipedia, the community will be guided by expert editors, and contributors will be expected to use their own names, not anonymous pseudonyms. This week, the fledgling Citizendium Foundation will launch a six-week pilot project open to potential contributors by invitation (see http://www.citizendium.org/cfa.html)."

In an era when trust and recommendation make or mar content this could be a valuable tool for PR to use when providing background information.

Tayhoo to make money from Flickr or de.lic.io.us?

Via Always on we find Thomas Hawk writes "One of the most interesting things to come out of Yahoo's earnings call with analysts yesterday was a statement by Yahoo's COO, Daniel L. Rosenweig on Yahoo's plans to 'monetize' their various social network properties. Flickr was mentioned five times on the conference call and their de.lic.io.us property was as well, after neither were mentioned in last quarter's call. Rosenweig characterized these services as being largely unmonetized and talked about leveraging these "assets" and targeting and profiling a large growing registered audience base.

Using a wiki for campaigning

The 23 academics who wrote to Parliament outlining their concerns about the progress of the National Programme for IT have set up a wiki to track media reports and act as a resource for NHS IT, reports e-health insider.
The NHS 23 wiki, available at http://editthis.info/nhs_it_info/,
features links to articles tracking problems with various suppliers and coverage
of the academics' open letter and the agreed statement. It was developed over
the past few months as a resource and reference tool for those interested in the
progress of National Programme for IT (NPfIT).

This is a interesting application of social media for campaigning PR.

Thumbnail re-sized for your site or blog

e-consultancy has been looking at WebThumb invites you to enter a URL and then spits out thumbnails in four different sizes. Websnapr, by contrast, only provides one (small) size at the time of writing.
WebThumb’s brainchild – and AJAX guru - Joshua Eichorn has made the code available as an open API, allowing you to do something lovely with it.
An alternative is Bluga.net .

30,000 blopg posts

More than 30,000 people across Britain have recorded a diary of their day as part of a project to create an online snapshot of life in the country, reports the BBC.

The National Trust said the entries - which range from the mundane to the extraordinary - have created "Britain's biggest blog".

Wednesday, October 18, 2006

Broadband customer service sucks

In Point Topic’s latest Broadband Consumer Survey, 91% of broadband customers said they were happy with the quality and reliability of their internet service, and 82% are satisfied with download times says e-consultancy.

However, a quarter of the 2,122 people surveyed earlier this year were unhappy with the standard of customer service offered by their internet providers.


I go along with that (BT).

Camcord and upload in seconds

Pure Digital Point & Shoot Camcorder has introduced a new, pocket sized camcorder which will allow videos to be uploaded to sites such as Google Video (but not YouTube, for some reason) within seconds.

The Pure Digital Point & Shoot Camcorder is currently available in the US for $129.99 (around £70) and features 30 minutes of storage capacity, with a 60 minute version also available.

from e-consultancy.

Dow bets on Factiva

Dow Jones is to buy Reuters' 50 per cent interest in Factiva for £85.5 million to become the sole owner of the online news archive reports Journalism.co.uk.

Factiva, has 1.6 million paying subscribers and supplies business news and services to the finance, corporate, professional services and government sectors.

News monitoring is big business and Dow now opperates at both ends of the news chain.

I wonder if it can compete in a web 2.0 world.

Universal to sue Sony Picture

Universal Music has filed lawsuits against two video-sharing websites, one owned by Sony Pictures, for allowing users to swap pirated versions of its musicians' videos, reports the Guardian.

The two websites are Bolt.com and Grouper, the latter being the website that Sony agreed to buy in August for $65m (£35m). Universal Music has stated that it is retaining the right to add Sony Pictures to the suit.

Of course, Universal is shooting itself in the foot. The key to getting revenue is more outlets not less.

Creating opportunities for people to use content attracts audiences. The kind of audience that wants the product.

Being creative about how content can attract revenues, and by that I do not just mean advertising...... let me see - sponsorship, product placement, branded goods ... do I need to say more to a creative audience? These are revenues with 'long tail' values. Oh what is their problem?



Guardian Media - buys radio station

Guardian Media Group has bought GCap Media's two Century commercial regional radio stations, in Manchester and Gateshead, in a £60m deal.

Local radio has had a torridtime recently but there is alot more to this extension of the Guardian's radio empire.

Radio is in the mix of channels for editorial and is a useful channel in its own right. Add an ability to re-purpose radio programmes as the BBC is now doing and the options for attracting a different range of listeners grows.

Good move.

E-mail marketing guide

"The Marketer & Agency Guide to Email Deliverability is a comprehensive document that provides marketers with a guide on their email marketing.

Available from the Interactive Marketing Bureau it is full of marketing verbiage but is, never the less useful.

It offer marketers a single standard definition of 'deliverability' as well as accurate and timely information around causes of delivery problems and measurement.

As a very high proportion of such conetnet is regarded as spam and because spam filtering is getting better all the time, this is a valuable contribution in the use of email for communication.

'Press Relations' is re-born

The news from every corner of the publishing industry in the UK is that they have a new way of doing business. In less than a fortnight the announcements have poured out one after the next.

The media has discovered that good, competent and rigorous reporting has value. In addition, its value is enhanced when attached to a well respected brand. Add these assets to digital distribution and publishing is a money machine all over again.

For PR, this is a massive change and a big shift in how we manage the PR process. This is what has happened and is happening now. Its too late to wait. First mover advantage is now.

The news that prompts this post is this:

The Guardian has re-branded to reflect its new digital self. Reuters has a Second Life. We see the Telegraph's new multimedia centre opened (see picture), The Times is getting new interactive features, National Magazines is creating an aggregated digital network. Then there is a huge change at Trinity Mirror which is to re-launch all its regional and local newspaper websites by the end of the year. Trails are already in taking place. The change will include 60 video journalists round the country (competition for local TV stations) .

The Express and Echo ran its first video story this week scooping the local TV station.



Hub and Spoke
The Telegraph's integrated multimedia newsroom


We can now expect every publishing house to begin to deliver news in a huge array of formats. They will all broadcast with podacst radio, TV and video on-line and there will be print. There will be blogs and wiki type resources, file and picture sharing, story forwarding and sharing facilities. News to cell phones will include text sound and video and much more.

Why?

Because the same story, reformatted automatically will have a revenue stream attached to it.

In the past in print, there was one opportunity to sell advertising alongside several editorial stories. Today each story can have a dozen advertisements attached to it in a range of formats through an array of channels. Furthermore, where once a story had no market the day after it was published, today it stays on a server for people to access and use in perpetuity (with a brand new add attached).

The best editorial, the fastest news the best journalism will gain market share.

The market, once largely limited to UK audiences, can now reach round the world, the audience opportunity is far greater.

The PR industry now has a big challenge. We have to understand these forms of publishing. We have to be able to offer content that is optimised for this new form of publishing.


We will need to re-adjust to news being published as a continuous flow 24/7. The first edition will be published every few minutes and there will never again be a second edition. We have to monitor news all the time. Not once a week or day but every hour, every minute.

We also have to recognise that reach has changed. Half of news across Europe is first read online. In fact only half of the readership of newspapers sees the print version. The readership, audience and demographic is completely different.

Value added will come from the further opportunity to attach relationship values to these stories and give them added life among our client constituencies. We can do this with our own media. It might be hyperlinks on blogs, wiki posts, content in Second Life but whatever additional channels we use will be enhanced by using highly regarded content from the new and reformed publishing houses.

These are exciting times.


How bloggers can get to PR people - and be loved

By Mike Manuel, Voce Communications and SNCR Research Fellow & Chair, Best Practices Committee has a problem with PR people.



He says:
an emerging crop of "citizen journalists" that have developed an unrealistic sense of entitlement and have ceased asking and are now demanding, at least in some cases, the same level of access and information from companies that has long been the exclusive privilege of mainstream journalists.


So, how should Bloggers approach a company?

He has some tips:

Who are you?

Introducing yourself never hurts.

What's your schtick?

What's your blog called? What's the link? Some basic info about what your blog is about.

Whaddaya want?

Well - pretty self explanatory.

Also, why?

Just a basic explanation will suffice.

When can I get back to you?

A practical time-frame for getting back to you.

How do I reach you?

Email's great but ... a phone number as well.

Don't be a dick.

PR people in general have pretty thick skins and I think most will make a concerted effort to address an incoming request, but man, I've heard some horror stories lately of bloggers with just zero tact or respect, trying to use strong arm tactics to bully and manipulate (and blackmail) companies for info and access, and that's just ridiculous — and totally unnecessary.

More at New Communications Review.