Friday, November 03, 2006

Iraq - a case study for PR practitioners from the BBC

The BBC's Paul Reynolds has been looking at the propaganda, diplomatic and public relations lessons of the Iraq war in this US election week.

I understand that Mr Reynolds does not know what PR is (how many journalists do) and so he is forgiven for mistakes of nomenclature.

His quote from Walter Cronkite brings back memories:

"To say that we are closer to victory today is to believe, in the face of the evidence, the optimists who have been wrong in the past. To suggest we are on the edge of defeat is to yield to unreasonable pessimism. To say that we are mired in stalemate seems the only realistic, yet unsatisfactory, conclusion.

"On the off-chance that military and political analysts are right, in the next few months we must test the enemy's intentions, in case this is indeed his last big gasp before negotiations.

"But it is increasingly clear to this reporter that the only rational way out then will be to negotiate, not as victors but as an honourable people who lived up to their pledge to defend democracy, and did the best they could.

"This is Walter Cronkite. Good night."

This was a moment when war was decive but propaganda diplomacy was a failiure.

If only they had use public relations, that last, and perhaps this present war, would have been less bloody.

Making video clear

For the PR and News industry there is now software to make poor photographs and video crisp and clear. Motion DSP’s new Ikena system cleans up on overcompressed videos and the grainy, blured video you tend to get with mobilephone camaras.

With so much happening in the video space, fired by the combination of broadband and YouTube, video is becomming an important part ofthe communication mix for PR.

The initial Linux-based product (including hardware) costs $30,000, but this type of interpolation-based cleaning will become more affordable before too long. Examples of what is achieved are at at MotionDSP.com.

Software and imaging chips for better video have been a growing business for the past few years. Video -- both from consumers and security cameras -- is exploding, but a lot of it is blurry and finding something on video remains a primitive art. Some of the notable start-ups include NuCore (imaging chips for consumer SLR and video cameras), 3VR Security (a search engine for security camera video) and Pixim, (an imaging chip which captures better images in glare or low light).



Intelligence community wiki

The intelligence community in the US has announced its own wiki, Intellipedia, and is promoting it as the future of American intelligence gathering and sharing - reports Web User.

John Negroponte, the US director of national intelligence, announced Intellipedia yesterday. Like Wikipedia, the site will allow users to add and edit content.


However, unlike Wikipedia, it's not open to all - only security agents and intelligence analysts have access to it.

MySpace isn't fun anymore

MySpace is moving to stop its users illegally uploading music content by introducing fingerprinting technology to the website. The site will scan all uploaded music, check it against a database of rights holders and block any protected content.

Users who repeatedly try to upload content illegally will be barred from the site.

The fingerprint technology is to be licenced from software firm Gracenote.

MySpace is now operating like a Music Agent, Cigar an' all.

Now, if the music industry was half bright (OK 25% bright), it would understand the dynamic of The Long Tail. It would encourage people to spread the music - and the date of the next gig, the price of tickets, the shop for consumables, the book etc etc etc - all of which are more valuable that the price/margin on a CD or download.

These margins are available forever - longer than copyright - and the music moguls can't see it.

So, folks go look for real musicians who want to spread their music AND make a fortune instead of givving it away to agents and Labels.

Viral Marketing speak catching a cold


Politic communication has just released this gem:


Viral video marketing campaigns produce 750 percent more clickthroughs than traditional banner ads, according to preliminary figures released today by MarketingExperiments.com, an online marketing research laboratory.

“Researchers and analysts speculated that viral videos would transform the way online marketers attract qualified customers,” said Jalali Hartman, director of strategy for MEC. “These preliminary research results are a clear indication that amateur viral videos not only effectively drive viewers to company sites, but also help convert viewers into customers and subscribers.”


Well, let look at what really happens.

Lets go to YouTube and look at an example:



There are a lot of things about this campaign and they are mostly about a public that is being entertained and, most important, is inviting Dove into its life.

Most people find advertising gets in the way of thier life. It is intrusive - it is scream marketing.

But, if the story and the process is part of a conversation, then advertsing can work. Advertsing is in this case, an element in the conversation.

Over 400,000 people have sought out what is a Dove advertisment. This is not an add pushed in the face of someTV demographic. This is an advertsisement that people WANT to see. Not everyone. Not all people in the cinema or watching a TV programme. Just people who WANT to see it.

They have emailed it to friends, embedded it in blogs, wiki's, email and spread the word as part of their conversation in their relationships. This is about shared values between people. Values that would be very arrogant of Dove to assume it owns (it only owns some of them).

Conversations are not viruses, they are conversations. This is not someone passing on a video like a common cold. This is people passing on fun and entertainment to create better relatonships. The relationships are not owned by Dove, they are owned by people.

Stuart Bruce has an excellent blog post about this too with some excellent comments.

This is Relationship Management, not relationship marketing.

And is it effective - you bet!

Its called Public Relations.

Tone of editorial and blogs automatically evaluated

Mr Web says you can use technology to detirmine the tone of editorial and blog comment. They cite Anderson Analytics as having to capability. Google too has its own capability here and it is not rocket science anymore (I know that the PR evaluators and the PR consultants and the PR practitioners will tell you its impossible - so to0 was proving the moon is not made of green cheeze). Mr Web says:

Text mining of websites can fill in the gaps between quantitative and qualitative data. Due to advances in software it is now possible to automatically identify and classify favourable or unfavourable terms relating to various brands and products. It is even possible to measure and categorize actual emotional reactions.

"The increasing importance of social media (consumer blogging and community boards) is changing how firms should measure marketing and PR effectiveness. Yet very few firms are allocating research funds to measuring the impact of this new media short of going in to monitor what is being said a few times a month," according to Rebecca Gillan, Senior VP, Research & Guest Satisfaction, Starwood Hotels & Resorts Worldwide, Inc. "Consumer blogging and community boards are a rich data source allowing firms to gain unbiased/top of mind thoughts from consumers and having a method to mine thousands of comments so that management can understand what is being said is exciting."
Some people will remember that as long ago as 1998, I was proposing that Neural Nets would provide and answer (I even have an academic paper published that mentions it).

Pity the PR industry is so slow in adopting these ideas.

E-Zine for mobile search

SourceWire introduces us to a new magazine.

The Mobile Search Analyst is to be the first ezine focused on mobile search and its interaction with social media, social networking, mobile marketing and recommendation.

of course it would be really handy if there was an RSS feed for this new venture - There isn't so it will be mostly ignored.

Second Life puts the 'facts' straight

The Second Life Herald has gone all huffy:

Rohit Bhargava, a VP for Interactive Marketing with Public Relations giant Ogilvy Public Relations Worldwide, has a recent post on digitalmedia wire entitled "A Gallery of Virtual 'Firsts' from Second Life." Readers of the Herald will be surpised to learn upon viewing the gallery, that the very first virtual concert in Second Life was Suzanne Vega, the first virtual clothing store was American Apparel, the very first virtual sporting event was the recent All Star Game hypervent, and the very first virtual hotel was Starwood Aloft. Nevermind the hundreds of concerts that we have attended over the last three years in second life, and nevermind the boxing matches and car races and archery tournaments and sailing regattas we have seen over the last three years, and never mind all the virtual hotels and rental properties that have existed in Second Life, and clothing stores...is this guy fucking kidding me??? This place has been wall to wall clothing stores since day one. Many people have made their livings selling virtual clothing here for the last several years. Meanwhile, a so-called new media company called Crayon has announced that it is the first business to be launched in Second Life. Very first business launched. Can you say "bullshit"?


Of course now that Reuters has its own people in Second Life, we can expect a good bit of reporting on this sort of thing now.

Ethics are gets you customers

When price and quality are similar, ethical standards and corporate stability are important decision drivers when choosing to do business with one company over another. That’s what key decision makers in North America are saying according to a survey by Doremus, the business communications company, and the Financial Times.

Slightly fewer executives felt the same way in Asia. And in Europe, reliance on ethical standards as a decision-making factor trailed by more than twenty percentage points. A majority of Europeans feel ethics are important, but of little use as a differentiator.

Net growth

There are now more than 100 million web sites on the Internet, which gained 3.5 million sites last month to continue the dynamic growth seen throughout 2006. In the November 2006 survey Netcraft received responses from 101,435,253 sites, up from 97.9 million sites last month.

The 100 million site milestone caps an extraordinary year in which the Internet has already added 27.4 million sites, easily topping the previous full-year growth record of 17 million from 2005. The Internet has doubled in size since May 2004, when the survey hit 50 million.

Luddite lawyers not aware of the official statistics

Jason Stamper at Computer Business Review suggests that a UK law firm Mace & Jones is risking being labelled a bunch of Luddites by arguing that businesses should clamp down on iPod use in the workplace because it enables employees to slack off and shut out their colleagues.

The tabloids are going to love this one -- I can see the headlines now: "IPOD ADVICE FALLS ON DEAF EARS." Or how about, "LAWYERS SAY TURNING ON, TUNING IN IS COP OUT".

Of course, we know that the reverse is the case, social media enhances productivity according to the National Statistic Office (PDF)

Financial dodge e-monitoring

VNUNet report a survey conducted in the financial districts of London and New York suggests that Wall Street workers are more aware of compliance breaches and monitored electronic communication than their City colleagues, but are also more likely to try to dodge communication controls.

Second Life delays price hike

Linden Lab, announced on Wednesday that it was delaying price increases for its private islands until 15 November.

The company had announced in a blog entry that it was imposing hefty rate hikes as of Wednesday -- from $1,250 to $1,675 (£880) in upfront costs and from $195 to $295 (£155) in monthly maintenance fees.

BMJ to use podcasts

Independent production company, Somethin' Else has been commissioned by the British Medical Journal to produce a series of podcasts.

The programmes will feature broadcasters including former Today presenter Sue MacGregor and the BBC's Case Notes presenter, Graham Easton.

For PR people wanting to contribute to this 'new media' medical space, this could be good news.

Blogger pain

Eric Case, a Blogger product manager, acknowledges that Blogger has had a rough time recently due to what he calls "a perfect storm" of network hardware failures and other problems, reports PC Advisor.


However, Case said these issues will be a thing of the past once Blogger moves to a more solid and scalable platform. That's where Google is hosting the Blogger beta version, which is in limited availability and includes many new and improved features.

Still, some are running out of patience. On Sunday, after what she termed an "appalling week" of Blogger problems, Nicola Brown replicated her blog Life at the Edge over to the competing Wordpress.com platform.

Google has apologised for last week's Blogger outages, describing them as a 'nuisance' and not representative of the kind of service it wants to provide. In its Blogger Buzz blog it explains that a number of unplanned outages were followed by deliberate ones as the causes were tackled.

Hmm.. if you have a lot of content invested in Blogger.com, this is not good.

Wiki's are the rage

It's been quite a month for the wiki community, says David Tebbutt . A kind of coming of age. SystemOne came out of the shadows, as did Itensil. SocialText officially released its 2.0 version and now it has a version that integrates with Microsoft's Sharepoint. Then to crown it all, Google went and bought JotSpot.

This latter deal is interesting as it could integrate a host of the applications Google has aquired in recent months.

MTV gets social media

Brand Republic is reporting that MTV Networks is continuing the fightback against emerging social media youth entertainment brands like MySpace and YouTube.

It strategy include a series of acquisitions of community and gaming sites. These include NeoPets, a virtual pet website; GameTrailers, which previews and rates new computer games; and the network of US college newspapers Y2M.

It has also bought Quizilla, a community website popular with bloggers.

Friday, October 27, 2006

Kafuffle surrounds World Congress on Communication

Is it communication for development or is it public relations? Does it really matter what it is, as long as it is what it is? A fascinating, somewhat irritating, but truly rich chronicle of a passionate exchange on (what I would call..) stakeholder relationship practices.. Peter and Paul have a go..and..Ursula helps shed some light..


I thought I would comment:

Toni, we see here the break between old and new PR paradigm.

These concepts are significant to the constituencies involved. The exchange also demonstrates that we have a lot to lean about the nature of conversational relationships.

Historically, a person would provide a paper and circulate it for approval and comment – and that is what happened.

Now, there is a different way.

What if the paper is made available using any of the many forms of social media. It needs to be in one of the formats that can be progressively opened up for wider consultation, contribution and participation. It can be surrounded by debate and discussion (email, IM, Blog, wiki, Skype conference, meeting, congress etc), progressively it becomes the common property of all active, aware and latent participants.

This is not soft v hard, old v new it is just a way of creating a conversation. It is as old as mankind and as new as the Internet.

Well entrenched and robust views are still available in this model and progressively more evidence, research and resource can and should be added to enhance its value (peer reviewed knowledge added to any property enhances its value). Reasoned consideration can be in the hands of all participants – even the whole world.

The new way needs avail contribution to a conversation among active, aware and latent participants.

The nature of transparency, porosity and agency is the at the heart of this way of doing business.

As it turns out, you posting the papers, is a move in this direction but suppose the debate and discussion used modern communications tools. Would that not be more useful powerful and relevant?

The very fact that the initial paper is an old fashioned word processed document set the agenda.

The medium affected the message as much as the contribution by the participants.

One alternative might start like this: http://docs.google.com/View?docid=dhd98n6g_26f2twh2 and can then be moved to any number of channels for communication such as as a wiki, word document attachment by email, an email, a web page, a blog post, an instant message or even as (dead tree) paper.

Public Relations is changed but we have to walk the talk.
Ignorance, of course, is no defence when the participants are …… communicators?

BBC goes a step further

In a lift the other day, I was talking to a BBC person who said that she thought the BBC now understood how far it had got behind.

Now some of that thinking is in the public domain.

Pete Clifton told the World Digital Publishing Conference in London today that the plans could include new topical pages to aggregate information from BBC and external sources on a variety of topics; increased personalisation features for the front page of BBC News Online, an expansion of the site's live statistics tracker and possibly wiki style pages that would let users contribute to compilations of information.

A news API could let users outside the BBC access BBC content for their own development projects.

The BBC will not be expanding its existing blogs aggressively according to Clifton but he said he hopes to launch a new blog to be written by BBC foreign correspondents around the world.

Clifton said the BBC will not be making new content for mobile phones however, it will be making more of the text, audio and video from the news website central to the expansion of its offering for mobile devices.

The Press Gazette offers more.

This is very interesting. First here is another word for PR people to wrestle with - API. get used to the idea and what it offers you.

The wiki looks interesting for communicators too.

Spinning into danger

The executive editor of Computer Weekly was a runner-up in last week's Paul Foot awards for what judges called "relentless investigation" into the £12.4bn NHS IT programme in the face of "consistent obstruction and obfuscation from the Government".

Collins told Press Gazette "We're seeing Government spinning more, Government departments using the FoI (Freedom of Information) Act not to answer my questions. They're referring me to the FoI Act to get them answered, but we're still waiting for a judgement for the request we put in in 2005, 18 months later. It's very useful for a press department to refer the journalist to the FoI Act because the chances are there won't be a decision on it for 18 months."

The danger the governement faces is that keeping the lid on stuff will end in tears. There is no doubt it will happen. The social media gene is out of the bottle instyle this time. last time (Usenet) it was more difficult to do, The Internet was not generally available and, above all, it was slow. No more.

Transparency has bigger advantages and is now really optional. In a week, month, year, Internet Porosity will let the cat out of the bag. It will then spread like this, morph (Internet Agency) and will become uncontrolable.