Wednesday, January 10, 2007

Print and digital advertising converge

The Guardian group is merging its print and digital divisions for business operations. The Guardian Unlimited ad sales’ digital and print teams will be merged into one unit, GNM Commercial.

Many newspaper publishers are currently trying (Telegraph Media Group already does) to form cross-platform advertising teams, in order to slow the ad revenue migration to online ( Source: Brand Republic )

"There's no question that the internet represents an enormous challenge to our business models,” said Sly Bailey, Trinity Mirror chief executive.

Yet she also insisted that current problems are cyclical in nature

"We expect the cycle to move back into more positive territory. And we remain convinced that newspapers, as printed products, will remain a powerful medium for many years to come," she said.

She also commented that: "there's little doubt that some of the 'old media' companies will eventually be swept away" said Bailey (Source: Media Guardian).

Meantime, to stem the tide, the FT is going Mobile.

The FT Mobile News reader is free, and gives users access to news, comments and analysis, stock valuations and a 30-day search function.

Tuesday, January 09, 2007

Planning communication


Planning communication has taken on a new dimention in the last five years.

Developing a communication strategy even two years out means we need to consider a wide range of communications channels and they are changing very fast. For example, YouTube became a mainsteam channel in less than 15 months!

What chance do communications planners have with projects going out just a few years? What will be the important channels for the London Olympics will it be Myspace or YouTube or something else? In truth no one knows. Television may be marginalised by user bandwidth. Even search engines could be marginalised by syndication, social tagging or proprietary sematic web services. It is all guesswork.

Social media has now reach such a critical mass that it has to be part of communication planning for most organisations.

The core prediction of 'Communication - The next decade' published by the UK communications regulator Ofcom (http://www.ofcom.org.uk/research/commsdecade/), is that the next generation of upgraded networks (the so-called NGNs) are likely to be based on the IP (Internet Protocol), leaving the historic differences between different network infrastructures far behind. We are already seeing this change in practice. It means that all media except print is competitive and on a level technical playing field. Daily UK domestic IP penetration will move up from 37% to saturation at 89%. Television as well as radio becomes technically indistingushable from the Internet. The commincations channels will have only two paradigms print and IP.

Broadband will not be up to 8meg as now but over 100 meg and the range of devices, especially mobile devices will allow the Internet to escape from the ubiquitous PC.

The timescale is very short. 100 meg broadband, now being rolled out after trials last year, will cover most UK homes served by cable in 2008, meantime of the 86% of the population who use mobile phones 22% already use IP mobile photomessaging and IP based mobile uptake is now showing signs of rapid accerloration.

As the twin cuves of newspaper circulation and online news page views passed each other in Europe last year communicators saw the maginalising of the only competitor to IP based communication. The decline in relevance for old media is now obvious but we know that online media is disruptive even more than its 17th century print counterpart.

Because of the extent and speed of adoption of Internet Procol devices and communications channels, how will professional communicators wrest the technology from geekdom and transpose it into mainstream education and practice.

How do we find new ways to manage communication. It will have to be an approach that factors-in the prospect of new, unknown and yet deeply influential channels for message interactions becomming hugely signifcant in months and will also have to face the prospect of cataclismic communication channel demise, a phenomenon we have not yet encountered except in the trial run, proof of concept demise of Fax.

Finally, what role is there for communications specialists in circumstances requiring integration of the desires and wishes of an online community empowered with huge capacity for distruption and capability to change how organisations are managed at both strategic and proceedural levels?

If you look at the economic contribution of the Internet in the UK, sector by sector, it ranges from a few percent to over 50% and my current guestimate is that Internet mediation contributes between £100 and 150 billion to the UK economy each year. By extrapolation that is something of the order of $4 trillion globally. This commercial power is bound to be a factor affecting communication management.

The Internet is ubiquitous as a means for communication of all kinds for over a third of the population now and this penetration will grow to 80% as broadcast progressively moves towards Internet Protocol based delivery.

Do we, or should we make time to monitor these shifts in communication technology and application. Most people involved in the communication business are busy dealing with the hear and now and are quite successful using traditional techniques anyway.

Before we start making predictions and second guessing the future channels, we will have to use the established management techniques developed for the management of change, the uncertain, crisis and emergencies.


I suppose we first have to deal in what we do know.

What we do know is that all the channels for communication that were available last year, ten years ago and 100 years ago are still there and many of them have high audience penetration as well.

We also know that some media will be much less significant than now. Can we write off fax or will we see it re-emerge in a new form? Among the junk mail, is a letter going to be significant? Will emails just go into the ether because of spam filters? What we know, is that we will have to continue to ask such questions.

What we also know is that there will be many more new channels to use in the next four years. We know that most will be digital?

We know that we don't know how the new channels will be delivered? Certainly some will be delivered by PC's and some will be delivered to browsers that won't have much by way of processing power but which ones? Some communication will use near field communication and so will video and podcasts morph becsue of these developments?

We can be certain that timescales will have changed. Already we have a doppler effect at play. Bloggers will be aware of thier own content comming back at them as news sometimes morphed, added to or truncated sometimes weeks or months later. The frequency and content of messages plus the time it takes for content to be news or part of the long tail will change message perceptions, reach and understanding. That is another thing that we know we have to watch.

Picture: Glooo

Wednesday, January 03, 2007

Online BOOMS!

In the ten weeks up to Christmas the forecasts for online retailing were wildly out. A twenty percent miss-match between forecast and actual is just awful. The Mad Hatter could do better.

Tesco.com broke all records with 1.3m shoppers buying food and presents on the site in the four weeks before Christmas - up 30% on 2005.

Wetherby-based ecommerce firm NetConstruct, working with Hemingway of Ripon, has provided internet sales sites for many High Street names including Argos, Harvey Nichols, John Lewis and BhS and according to Hemingway's managing director, Andrew Johnson, online sales show an above average increase of 56 per cent over the same period last year.

The number of parcels delivered is also thought to have increased to 200m from the 180m initially predicted.

Online sales over the Christmas trading period - the 10 weeks to December 24 - are expected to be up 50% to £7.5bn. James Roper, IMRG chief executive, who had projected sales of £7bn for the period, revised the figure upward. He said: "This has definitely been an online Christmas."

These numbers are telling us there are more people are spending more online. Twentyfive million people are shopping online in the UK. For those who have got a taste for it, online is now a real option and 80% of white goods are now sold online anyway.


And the influential and Internet savvy e-commerce said of the IMRG lift: Our gut reaction is that it could, if anything, be higher than that. This year was a real coming of age for internet shopping, and practically everybody I know bought some of their Christmas presents online.

I am with e-commerce and in two weeks we will know.

Now, is the PR industry ready to contribute? Are we working on Web 2.0 solutions. Well, it looks like its PR skills that are needed.

Friday, December 22, 2006

Risk management for PR and New Media

Public Relations is not publicity and is not propaganda and, to be effective it has to be planned.

Of course there are routines one can use in the development of PR planning and management but few of the standards include the need for risk analysis to be part of the process.

In social media, the need for proper risk analysis is greater than ever and it occurred to me that it would be fun share some thoughts on this with you.

Of course, first off you might like to see the lecture slides followed by a trial I am trying out.

The slide show below is not the full version but gets the point across.



Here is an experiment in providing a risk assessment matrix for new media. I have taken a standard template that has to be edited for the medium (e.g. Blogs, RSS, Games, Podcasts etc.) and for the organisation/campaign but it does give an idea as to how pretty standard risk management techniques can be applied to PR management.



Let me know what you think.

Friday, December 15, 2006

Jimmy offers wiki software and service

SMEs could stand to profit from a new service from Wikia, the for-profit offshoot of open-source encyclopaedia Wikipedia reports IT Wales.

Its founder, Jimmy Wales, is offering free tools including software, computing, storage and network access to businesses and communities who want to build interactive websites.

"We will be providing the computer hosting for free, and the publisher can keep the advertising revenue," Mr Wales told Reuters.

The offer aims to tempt special-interest groups hoping to set up sites as well as SMEs looking for the expertise and tools to expand their user base rapidly.

Nice offer. We have been using PB wwik for some time and its nice to know about different products and services out there.

Patent off to use wikis ?

The Gowers Review recommended that Wiki technology, as used in Wikipedia, could be used as part of the peer process to build a knowledge base of comments on the application's suitability. Previous inventions — prior art — are also taken into account, before the application is submitted to patent examiners. The use of a Wiki, which can be edited by multiple experts, allows links to prior art to be updated.

After being contacted by ZDNet UK on Wednesday, a spokeswoman for the patent office confirmed it was considering measures laid down in the review. She said that the Patent Office was "looking at an implementation plan" for Gowers' recommendations.

There would seem to be many ways wikis can be used. The PR implications for having knowledge building and consultation with peer review sounds a spiffing idea for new product and service introduction as well.

Monday, December 11, 2006

Wow! Gosh! Internet retailing is up

More than 180 million pounds was spent online last Monday, the traditional start of the festive shopping season. This is double the amount of ago year ago.

Predictions of 40% growth seem to have been gazumped. Perhaps the prediction that 25 million people are expected to spend £7bn through the internet - up from £5bn last year and representing £4m every hour, day and night, is too modest.

The driver for the UK where 85 percent of British shoppers preferred clicks to bricks is that they could avoid the "too stressful" high street.

But new research by KPMG and the SPSL Retail Think Tank (RTT) says the internet retailing market "is not as large as many commentators would have us believe" and that traditional high-street retailing still accounts for 2% of the sector's 2.5% growth.

So it may be that the Internet is taking share of sales and is depressing price. I can believe that.

I think that the Internet is taking a big bite out of high street sales perhaps as much as 12%.

What makes me think there is something going on over and above last year is that Woolworths new online offering is making them smile and reach is up for this bellwether UK retailer page views are up 50 since mid November. With two weeks to go M&S is no so dusty either. The high volume low price end of the market is doing very well and top end Debenhams is holding its own. The demographic seems to have changed and that will be a powerful influence.

The bottom line for PR is that online sales are growing and so the Internet is becomming ever more important to organisations and their internet PR activities.



Meantime, French cyber shopping traffic jumped 79 percent in the past week.

Sunday, December 10, 2006

Grown-ups need not apply

Children are increasingly swapping music via mobile phones, often without realising they can be breaking the law.

A survey of almost 1,500 eight to 13-year-olds found almost a third shared music via their mobiles.

And if they didn't how would they know which CD's to buy?

Doubt if the music industry undersatnds this idea but they haven't got it yet at all.

TV is going to be fine, thank you. But it will look nothing like it does today and it will be open to all of us.


Interaction, especially physical interaction in a games style of Internet TV solution is well within his three year timescale.

Of course, he is speaking from an American not European perspective. Life is different on this side of the Atlantic.

Here we have the hotspots of the highest online retailing regions (not California, the UK), higher blog useage per head of population (not New York but Paris) and higest number of people with 100 meg broadband (Leicester - using cable).

In Europe, there are populations with very high uptake of broadband (2-8 meg) which is haveing a dramatic impact on Internet useage.

The PC has come out of the study/bedroom and into the living space in houses and that is where the real challenge lies.

Edelman 'New Media Release' is a PR exercise

PR spin, especially from 'Edelman, the world’s largest independent public relations firm' (would it, could it be anything else - the marketing boiler plate from the marketing boiler just has to be added), has announced that it has a new template for press/social media story announcements - A sort of replacement for the old fashioned press release. Fantastic!

The concept of a social media news release, says Edelman, 'has been a key topic of discussion within the public relations profession during the past several months'.

Of course, had Edelman been awake, they would known that this has been a key topic of conversation for half a decade and that there is already a 'social media release' and it has been available for four years from Yellowhawk.


This would have saved Edelman’s me2revolution team (part of the world’s largest independent public relations firm) development of the StoryCrafter software (to help accelerate the industry’s adoption of the social media news release) years (okay - minutes) of revolutionary fervour.

One, of course cannot get a close look behind this revolution. In an open source aid to adoption of social media the command and control me2revolution (the technical brains behind the world’s largest independent public relations firm) did not acquire the ethos that goes with being a revolutionary (ahh for the good old days - where are the anarchists?).

Probably more important is that this has all the trappings of an underfunded, me-too, 'Public Relations Exercise' into the fashionable world of 'my new media is bigger than your new media releases' or Todd Defran 1.0. with (the world’s largest independent public relations firm) Edelman spin.

Here are some things one might expect in a NMR:

The Todd Defran layout
Content in format that can be re-purposed for print, web, blog, podcast, vcast, sms alert, mobile web, iTV. With full content for editorial mashup (including two-shots etc), deep briefing by way of searchable, editable wiki content.
It has to be XPRL compliant, NewsML compliant and must be able to have NITF tags the IPTC words need to be identified for the news agencies and for the business community there has to be an XBRL schema interface.

For authentication there is a need to have automated (duel key?) security and these days it is simple to include trace, tracking, monitoring and evaluation components.

Plug-ins might also include auto notifications to:
Backflip BlinkBits Blinklist blogmarks
Buddymarks CiteUlike del.icio.us digg
Diigo dzone FeedMarker Feed Me Links!
Furl Give a Link Gravee Hyperlinkomatic
igooi kinja Lilisto Linkagogo
Linkroll looklater Magnolia maple
Netscape netvouz Newsvine Raw Sugar
RecommendzIt.com reddit Rojo Scuttle
Segnalo Shadows Simpy Spurl
Squidoo tagtooga Tailrank Technorati
unalog Wink wists Yahoo My Web

I did not see the button to 'blog this release' , I did not see the 'vlog this' button or the podcasting buttons. There does not seem to be an 'email to a friend' capability or 'turn this into a PDF' for (the the dead tree paper) freaks in your office button.

I just have a feeling that this is another 'fire from the hip and to hell with the consequences' PR approach to an important issue.

Edeman (the world’s largest independent public relations firm) wanted to be seen to be the web 2.0 leader. Its WalMart problems show a lack of training in-house. Its pitching policies to bloggers show an even bigger training gap and now it is showing that it has only a shaky grasp of new media and its opportunities.

As far as I can see, this announcement is nothing more than a digital version of a 1970's backgrounder press brief with tags instead of tabs. Big Deal!

Some publishers don't get it

"I do think the internet is a problem, but it is also the solution," said Fabrice Rousselot, Libération's internet editor.

"The mistake I think for any kind of media today would be to think they could do anything without the internet.

"You have to integrate the internet as part of your business model."

So far so good.

But then both the editor of the mass selling french newspaper and David Reid, the journalist on the BBC's Click programme fall off their perch.

Reid says:


"There is not much point, for example, putting exactly the same stuff on the website as they put in the paper."

Followed by this quote from Mr Rousselot.

"If you offer on your website the exact same content as in your newspaper, why would people buy the newspaper? It makes no sense economically"

But, Mr Rousselot, you miss the point. People read newspapers and people read web sites. Is a web site the same as a newspaper?

Of course not. They are different. People read newspapers because they are newspapers. They enjoy a sensation. People read articles on-line because it is news and offers them an instant of information.

Why sacrifice half of the users of an article by not having your content online?

Friday, December 08, 2006

UK Two Years ahead of US for online advertsing

In an interesting review and projection for next year Alan Patrick notes that the UK is almost two years ahead of the US in terms of online advertising. At least, that's the conclusion of Terry S. Semel, chief executive of Yahoo!, in a recent New York Times interview. The situation has arisen mainly through the underlying growth of broadband in the UK.

During 2006 broadband penetration increased from about 40 per cent to 50 per cent. In addition, the time people spend online has risen to 23 hours a week and online spending has risen from about £800 per head to £1,100 per head.

As companies have followed customers online, internet advertising has grown rapidly. By the end of June 2006 it was up from 8 per cent to 10 per cent of all UK ad spend and is expected to be nearer 14 per cent by December 2006 - the highest ad spend per head in the world.

Wednesday, December 06, 2006

Would you believe it of - Marketers!

Dubious Internet marketers are planting stories, paying people to promote items, and otherwise trying to manipulate rankings on Digg and other so-called social media sites like Reddit and Delicious to drum up more links to their Web sites and thus more business, experts say.

Oh! Thats OJK then its not a 'PR excercise'.
It is a PR issue and I hope that the PR Managers are giving the marketers a real ear bashing or worse.

Finding your people

Stuart Bruce pointed to this 'mashup'.

The numbers of applications for this kind of thing goes on for ever and ever.
IN PR just being able to show whwre shops, representatives, spokespeople etc are located, is one such application..

Thanks Stuart.

Thanks PR. - you did good

This is, for once, a positive story on the public relations professional community. It is able to get its act together and to make an effective impact on the public sphere while promoting a sustainable view of the profession.

What broadband did

Internet usage across western Europe is being driven by cheap broadband deals and social-networking websites, the European Interactive Advertising Association (EIAA) has revealed.

Countries such as the UK and France are now experiencing broadband penetration rates of over 84 per cent, while the average time spent online each week has risen by over ten per cent in the past 12 months.

Meanwhile, social media websites are now visited by almost one quarter of all European internet users every month, with that figure rising to 32 per cent among 16 to 24-year-olds.








Being relevant - PR does not need to be

On Friday I will be involved in a CIPR Senior practitioners round table breakfast. Of course it is going to be fun meeting up with Hugh Birley, Justin Hayward, Larry Webber, and Michael Blowers among others.

What can one say in such highly respected company.

I suppose a lot of what I want to (say is summed up in David Dunkley Gyimah's video and web site. The video is the winning International Jury independent video journalist award held in Berlin called 8 Days.

Against a backdrop of:

Declining (media ad) sales figures; increasing pressure from multimedia news deliveries; citizen journalism; Philip Meyer's assertion that newspapers are heading towards redundancy; and the BBC's plans to introduce a more localised form of news in the regions, what do you do if you're a newspaper publisher?
The story is of how eight local newspaper journalists learned to create video news stories.

What I find compelling about this is the speed and extent to which local newspaper journalists can bring television style reporting to their 'newspaper' 'readerships'.

Charlie Westberg , Cleveland Police's veteran media manager was deeply involved (and notes that Cleveland Police now knows it will have to alter the press conference room to accommodate this new breed of print journos with cameras). It was a learning experience for him too and he also found out that the new breed of 'print' journalists could also use CCTV footage because now they are videojournalists.

You see, my view is that the PR professional does not have to change. The 'press release by post or email... phone call... I will get back to you...' model still exists.

It does not have to change.

The journalists and publications will change but PR's don't have to.

They may become less relevant when their unchanging ways are set against Alan Yentob's programme on BBC1 last night. Yentob met Tim Berners-Lee, the inventor of the web - and explored how TBL's creativity has fuelled the creativity of millions of others.

He showed Dandy blogger Dickon Edwards and sex blogger Abby Lee; the hardcore members of the Arctic Monkeys message board; masked animator David Firth - whose cartoons have been watched by millions on the web - and Ewan Macdonald, the young Scot who wrote the millionth entry in Wikipedia - all feature alongside figures such as veteran director Ken Russell - currently making a film to upload to YouTube.

I know there are those in PR who still want to use paper; who believe that this online craze is a fad or marketing or just not for them. So be it.

How will they respond to the video journalist? How will they be relevant to the Arctic Monekey, David Firth and Ken Russell generation? Is it by being relevant to the Daily Telegraph generation housed as it is in a new multi media press centre?

Valerie Grove of The Times puts this point of view:
Like Paxo sneering at Newsnight’s podcast, I recoil at infinite choice/infinite accessibility. If “too much information” is now a conversational mantra, why unleash more of it? Who wants a Christmas round-robin from everyone on the planet? Yentob gave us a glimpse of the website someone has created in his name (Darth Yentob) and countered with his own online version of his virtual self — tall, skinny, smooth-suited, able to dance and fly: “the possibilities are infinite”. What fresh hell is this? He left me baffled, and happy to flee back to my finite world.
It's an understandable argument but its flaw is that she wrote it on The Times web site a long day before the print version hits London's Gentleman's Clubs. Her argument failed in its delivery.

For the publisher it is print, web, sound, video, blog, wiki, virtual space as well as conference, exhibition and bound keepsake annual. Mix and match at will to get eyeballs and those elusive advertising shillings, groats, pounds or euros.

The internet will account for a fifth of all UK advertising revenue by 2009, and will almost match the amount spent on TV advertising, according to figures from ZenithOptimedia. The group's Advertising Expenditure Forecast reveals that the UK has the world’s highest proportion of online ad revenues, at 13.5%. The need for publishers to be online is compelling. It is where to advertise and is a place where tempting people to your web site or other internet medium is critical. More on-line editorial vehicles means more opportunities to sell advertising. Its quite simple.

“Every pound withdrawn from traditional media either to be saved or spent online, where supply is in handsome surplus, exerts more deflationary pressure on the total market,” said Group M in a recent report on the British ad market. “And if online proves more productive, advertisers have the option of investing less.”

These media bucks that are powering the move online is aimed at a very active audience. On average, Britons spend 23 hours a week on the Internet, according to the Internet Advertising Bureau, says the New York Times. The Internet accounts for about a quarter of Britons’ time spent with all media, according to Citigroup, nearly double the percentage in the United States. Americans use their computers an average of 14 hours a week, reported by Nielsen Media Research.

Does this mean that the PR industry can afford not to respond. Yes absolutely.

Does this mean that it will be relevant?

Oh yes, perhaps I can suggest that there are compelling reasons for the adoption of social media without the PR industry having to get involved as bloggers or podcasters or vloggers. They have to get involved because their primary journalistic publics have to be online and have to be able to use social media tools. Commercially the driver is too big not to. We just have to create the tools that will make life easier for journalists.

It is just that normal PR practice 20 century style is changing. The press release, for example is being updated and in a variety of forms.

The further opportunity of using social media for direct interactions with our constituencies is just a bonus. A big one, but a bonus.

Monday, December 04, 2006

The Cloud


The Cloud

The Internet, as we know is huge. It shifts masses of data via a network. This three dimensional space with millions of nodes using a range of pipes (wires, radio, cable, cellular, even sound signals) is huge at the core. Most of that data is of no interest or value and is well beyond the understanding of more than a few dozen people. Who knows, cares or even has an interest in the TQM data transfer about the real time ware characteristics of a bit drilling holes in an engine for a manufacturer three thousand miles away for a customer two thousand miles further on and a designer in another location altogether. But it is that sort of information that makes up the big juicy heart of the Internet.

On top is the rich, thick, heaving and growing relationship cloud. It feeds off email, instant messaging, web, VOIP, and other stuff that gives these billions of people the sort of Internet they want and need. This is the Internet of relationships. The social Internet. Here are billions of relationships - the Relationship Cloud.

This is the stuff of social communities. Groups of, now, billions of people who, in the context of the time, environment, and interaction and with values held in common express themselves using a raft of different technologies in even more billions of relationships. The daily billions of e-Mail, MySpace, Bebo, YouTube or eBay social interactions are essentially small group in nature. They are each first and foremost of a culture, of social standards, of language, of place.

The groups of people, the social interactions are dynamic, pervasive and permissive. they reach deep into the Internet core and flirt and flame with the marketing veneer of actors on the fringe of the The Cloud.

Some 70% of all email is considered spam by people in the Relationships Cloud. By extrapolation, is 70% of all the other commercial interceptions in the social Internet also regarded as spam?

I have a sneaking suspicion that there is more than a grain of truth here. Do we want the flashing advertisement, the pop-ups, the click throughs? Can we mechanically mentally block them out. How does The Cloud flirt and flame with marketers?

The Relationships Cloud believes it has rights. It believes it has rights to availability of the Internet, it claims rights over copyright, it believes it has rights over the views of others, it believes it has rights to service. It accepts some responsibilities. It is prepared to tolerate some advertising and cost for delivery service. It will, in some cases pay 'fair' prices but the line is finely drawn.

It does not matter what the accountants and economists say. The Relationships Cloud is valuable. Some parts of it like MySpace and YouTuble are represented on balance sheets, are worth billions in the 'real' world. But theses parts of the Relationships Cloud but a few ant hills in a world infested by ants.

It does not matter what the sociologists like to think, the online groups are a real phenomena that uses games to build whole new communities as real as Trumpton to a five year old.

In the management of nation states the boundaries have changed. Politics has changed. It is not that boundaries have been abolished. It is that a different type of boundary now also exists.

This is not a matter of haves or have nots, Internet users and non users. All mankind is sucked into the mediation of the Internet. They are affected by the social groups that form and make up the Relationships Cloud.

Right now, people in marketing and advertising and PR are trying to stand close to the Relationships Cloud. Their web sites gain traffic, sell goods and services and offer information with thousands of interactions but into a mart of social groups aggregating relationship transactions counted by the stars in the sky.

But, one gets the impression that the relationship cloud radiates powerfully and can burn and sicken the corporation that stands too close or offend to greatly.

The waspish nature of The Cloud is quite capable of wreaking vengeance. Too much spam and spam blockers become common and email addresses are just abandoned. Popups are blocked, adverts are just avoided (RSS still scores well here). Blocking and flaming becomes common, viruses are created or The Cloud simply flows round the obstacles.

The Cloud is quite happy to shrug its shoulders over command and copyright and work round control. More sights and sounds are being downloaded than forever and an even smaller proportion is being paid for now. The Cloud has spoken.

The Cloud can also attack. It will attack companies. Ask Dell, Wal-Mart/Edelman.

We have not yet seen a major confrontation between The Cloud and other institutions but the skirmishes have been pretty bloody.

It attacks individuals too.

The Cloud has no Parliament. It is and is not a democracy. It has a currencies of relationship values. It has no grand rules and yet tends to self policing.

The Cloud can be wrong by any measure and yet The Cloud can avoid the justice of our traditions.

Love the social interaction and beware The Cloud.

Photo: Photoshop talent.

Wednesday, November 29, 2006

BBC get its licence fee payers to create its content

Oliver Luft reports that the BBC News 24 has launched a news programme based entirely on user-generated material.

Your News, which began a pilot run on Saturday, will feature stories, features and video proving most popular with viewers on TV and the internet.


Of course, I expect some PR type will get in there with something worth watching.

Disintermediate the Ad Agencies

This move by Google could make some agencies wince. Anyone can buy Google Ads. Its easy, cheap and understandable - and now can cross over to newsprint (and radio, TV and well... YouTube) like falling down at an Agency lunch.

Public Relations the strategic management function - not a communications strategem

Three weeks ago Professor Grunig put his thoughts about what public relations is to the New York Yale Club.

I quote:
Simply put, I have come to understand public relations as a strategic management
function that uses communication to cultivate relationships with publics that have a stake in the
behavior of the organization—either because they benefit from or are harmed by what Dewey
called the consequences of that behavior. Public relations has value to an organization because it
provides publics with whom it develops relationships a voice in management decisions that
affect them.
...

Quality relationships have both financial and nonfinancial value because they reduce the
costs of regulation, legislation, and litigation; reduce the risk of implementing decisions; and
sometimes increase revenue. They also have the secondary effects of improving the reputation of an organization (what members of a public think about it) and reducing negative publicity
because there are fewer bad behaviors for journalists to write about. The only way to “manage a
reputation” is through managing the organizational behaviors that are reflected in that reputation.

Some critics argue that the interests of organizations and publics are incompatible.
However, a great deal of research shows that organizations that interact with their publics
responsibly are also the most successful—based both on financial and nonfinancial criteria.

Cutlip and Chase identified a gap between elite practitioners and the mass of tacticians
and technicians who massage the media daily to make organizations and their products look
good. Some theorists might say that the elite practitioners have a theory of the nature of public
relations and its value and values whereas the mass of technicians fly by the seat of their pants or simply do what employers or clients ask them to do. I would say, in contrast, that both groups have a theory—just different theories. I believe there have been, and still are, two major
competing theories of public relations both in practice and in the academic world. I call these
approaches the symbolic, interpretive, paradigm and the strategic management, behavioral,
paradigm.

Scholars and practitioners following the symbolic paradigm generally assume that public
relations strives to influence how publics interpret the organization. These cognitive
interpretations are embodied in such concepts as image, reputation, brand, impressions, and
identity. The interpretive paradigm can be found in the concepts of reputation management in
business schools, integrated marketing communication in advertising programs, and rhetorical
theory in communication departments. Practitioners who follow the interpretive paradigm
emphasize publicity, media relations, and media effects. Although this paradigm largely
relegates public relations to a tactical role, the use of these tactics does reflect an underlying
theory. Communication tactics, this theory maintains, create an impression in the minds of
publics that allow the organization to buffer itself from its environment—to use the words of
organizational theorists—which in turn allows the organization to behave in the way it wants.
In contrast, the behavioral, strategic management, paradigm focuses on the participation
of public relations executives in strategic decision-making to help manage the behavior of
organizations. In the words of organizational theorists, public relations is a bridging, rather than
a buffering, function. It is designed to build relationships with stakeholders, rather than a set of
messaging activities designed to buffer the organization from them. The paradigm emphasizes
two-way and symmetrical communication of many kinds to provide publics a voice in
management decisions and to facilitate dialogue between management and publics both before
and after decisions are made.

Francesco Lurati of the
University of Lugano, distinguished between the strategic role of corporate communication in
defining organizational objectives and its tactical role in supporting organizational objectives. He
pointed out that practitioners of public relations are eager to assume a strategic role, but they
typically define strategic public relations as communication that supports the implementation of
organizational objectives that corporate communicators had no role in defining. In his words:
“From this perspective corporate communication is considered strategic when it pursues
objectives which are merely aligned with the corporate ones. The term ‘strategy’ does not change
the tactical nature of the task communication fills. In other words, the communication function
here makes no contribution to the defining of corporate strategy.”
If we truly want metrics that show public relations has value to an organization, the
measurements required are deceptively simple. We should measure the nature and quality of
relationships to establish and monitor the value of public relations. And we should evaluate
public relations strategies and tactics to determine which are most effective in cultivating
relationships. In his book, Corporate Public Relations, Marvin Olasky, a conservative critic of
public relations, argued that before the invention of “public relations,” corporate executives
engaged in “private relations” by being personally involved in the community and civic
organizations. With the advent of public relations, which he equated with the interpretive
paradigm, Olasky said that public relations practitioners intervened in this relationship to
manipulate the media and to participate in camouflage techniques of supposed social
responsibility to isolate executives from their publics. Olasky thus identified the importance of
relationships in public relations. Today, we must use social, mediated, and cyber relationships as
well as the interpersonal relationships of Olasky’s ideal time in the past. Relationships are the
key to effective public relations, however, and they can be measured to show its value.


Excellent!

How Mass Collaboration Changes Everything

Howard Rheingold says this about don Tapscott's new book: "The copy on the website is a little hype-y, but the research behind the book is very solid, and their thinking about intellectual property, collaboration, innovation is deeper than their promotional copy indicates."
This is going to be a great Christmas!

Technolgy is finding out if you are to be trusted online

I have been looking at the Google Quality Score process. It examines the experience of consumers as they click through to a site as part of the Google AdWords product.

I thought that it would be interesting to think of this process in terms of whether a web site could be considered trustworthy. In a commons of interest sort of way, yes it can.

If one extends this idea to content such as a press release..... yes you get where I am coming from. The is an application that suggests that 'If I get a press release from this organisation, it is probably an extension of the truth' or 'Its propbably trustworthy'.

Very handy if you are a hard pressed publisher wanting to serve up only worthwhile content to your journalists' RSS feed.

I would bet a fortune that a 'Trust barometer' using the Google API will pop up pretty soon.

The Power Geeks - Bloggers

Forrester Research has said that the four million European internet users who write blogs should be "got on side" by advertisers wanting to succeed in the online market.

The company's study into blogger attributes has revealed that those who write blogs spend more time online than they do watching television, and that they spend 50 per cent more time online than regular internet users.

Crucially, Forrester reveals that bloggers are more welcoming of targeted advertising than most internet users, with 41 per cent saying they don't mind such adverts compared to an average figure of 34 per cent.

Bloggers are also more willing to investigate new products, and the social aspect of the medium means that almost 25 per cent of bloggers trust other blogs, compared to just ten per cent of all users.

"Active bloggers can make or break a brand in less than a day. Firms shouldn't fake a relationship with them or they will experience a backlash. To get bloggers on their side, firms should gain bloggers' trust by establishing an honest and transparent relation," said Forrester research director Jaap Favier.

What We Talk About When We Talk About Brands

Andy Lark has an found an excellent article about how PR people can listen to conversations about brand to get a better understanding of what is being said about brands.
The original article is to be found here.

Cutting out web censorship

A tool has been created capable of circumventing government censorship of the web, according to researchers reports the BBC.

The free program has been constructed to let citizens of countries with restricted web access retrieve and display web pages from anywhere.

The University of Toronto's Citizen Lab software, called psiphon, will be released on 1 December.

Net censorship is a growing issue, and several countries have come under fire for blocking online access.

Of course, this is just another example of how Internet Transparency at work.

We really do have to wake up to this phenomenon and learn to live with it.

Making millions in virtual worlds - a PR opportunity?

Still think Second Life is just a game asks B L Ochman. Rob Hof's Businessweek blog, The Tech Beat, reports that Anshe Chung, Second Life's virtual land baroness, has become the first millionaire in Second Life - in real US dollars - from profits entirely earned inside a virtual world. She parlayed her fortune from a $9.95 investment in a Second Life account two years ago.
No we may even see a PR firm act as agent in virtual worlds to make thier fortune - that would be fun.

YouTube on Mobiles

Users who subscribe to Verizon's Vcast service will be able to view content on the YouTube website via their mobiles.

The trial, which will begin in December, will also allow users to post video clips from their phones more easily.

It is likely that similar tie-ups will follow as mobile operators look for value added social network opportunities. Services in the UK are not far away.

More than 100 million video clips are viewed every day on the YouTube website.

Get your video voted onto TV

A TV satellite channel dedicated to user-generated content has been launched on the UK-based Sky platform.

The Sumo TV channel, available on Sky Channel 146, will show clips from the Sumo TV website.

Participants who upload video clips to the Sumo TV website will have a chance for them to be broadcast on national TV and get paid if they are broadcast..

Which clips are broadcast will be down to how popular they prove online. All content will be closely monitored by Cellcast, the interactive TV company behind the channel.

I guess there will be a load of competition for good content

Press Complaints Commission - Land Grab?

The BBC reports Press Complaints Commission director Tim Toulmin opposed government regulation of the internet, saying it should a place "in which views bloom". But unless there was a voluntary code of conduct there would be no form of redress for people angered at content.

He spoke during a session on free speech at a London race conference. Mr Toulmin described the phrases "free speech" and "free press" as relative terms because views expressed on the internet are still governed by laws such as libel and data protection.

Not to mention, one might add, the government of fearless people who respond on-line as well.

The 'silent majority' is not as silent as it used to be.

Tomlinson is also reported as saying: "If you want to see how the newspaper industry would look like if it was unchecked, then look at the internet."

well the Internet has now been arround for a long time and the world did not stop. so where is the rub? Or is this a land grab by the PPC to get its sticky fingers on blogs and YouTube?

Sunday, November 26, 2006

CIPR and digging holes

Stuart Bruce made this comment this week:

The Chartered Institute of Public Relations has just published its draft (PDF) for consultation of its proposed code of conduct for social media. I will comment more fully once I've had chance to digest it.

My thought before it was published was - why do we need a separate code, we already have one for CIPR and its principles should apply to social media. We don't have a separate code for media relations, event management, internal communications, newsletters, video or dozens of other PR channels and activities.

This is a rambling document and good in parts. I have Responded here. (You can add your comments too). I am a member of the Institute, I have two books on online PR, have published a number of academic papers and I teach the subject as well. I was even the 1999/2000 Chair of the CIPR Internet Commission.

I think there is a need for the CIPR to get the 'social media' thinkers and do-ers together before it ventures out of doors again as recommended in 1999.


So far we have a blog that does not seem to have a strategy; a CIPR blogger who seems it's OK to jump into people's social space and this document which is thrown together.

My recommendadtion is: Stop digging!

Wednesday, November 22, 2006

Near Field Communication

Mobile phones are closer to becoming smart wallets, following agreement among mobile operators on an approach to near field communications (NFC).

NFC is a short-range wireless technology like RFID tags, which are used to track stock by retailers. If you use an Oyster on London Underground you will get the idaea real quic

The tags inside phones could have personal information stored in them and so could act as car keys, money, tickets and travel cards says the BBC.

Mobile firms representing 40% of the global mobile market back NFC.

There are two elements to NFC technology, which is sometimes called "contactless" applications - a tag, which is inside the phone and can store data and transmit it wirelessly, and a reader, which can access the information stored on tags.

A mobile equipped with NFC technology could, for example, buy a concert ticket over the phone which would then hold those details, together with the details of the phone user, on the tag inside the handset.

An RFID device at the concert would then "read" the concert ticket details on the tag when the phone is passed close to it.

NFC technology could also be used to exchange data between phones, such as photos and music. Not to mention corporate and brand messages. How fast do you really want to issue financial information... here is your chance....

Mobile phones are seen as powerful tools for NFC technology because they are able to download new pieces of information - from topping up a travel card, to new songs, ticket information and electronic keycard data etc.

Now all you Public Relations folk..... don't get too excited. You may need to be a tiny bit creative to use this form of communication.

Near Field Communication

Mobile phones are closer to becoming smart wallets, following agreement among mobile operators on an approach to near field communications (NFC).

NFC is a short-range wireless technology like RFID tags, which are used to track stock by retailers. If you use an Oyster on London Underground you will get the idaea real quic

The tags inside phones could have personal information stored in them and so could act as car keys, money, tickets and travel cards says the BBC.

Mobile firms representing 40% of the global mobile market back NFC.

There are two elements to NFC technology, which is sometimes called "contactless" applications - a tag, which is inside the phone and can store data and transmit it wirelessly, and a reader, which can access the information stored on tags.

A mobile equipped with NFC technology could, for example, buy a concert ticket over the phone which would then hold those details, together with the details of the phone user, on the tag inside the handset.

An RFID device at the concert would then "read" the concert ticket details on the tag when the phone is passed close to it.

NFC technology could also be used to exchange data between phones, such as photos and music. Not to mention corporate and brand messages. How fast do you really want to issue financial information... here is your chance....

Mobile phones are seen as powerful tools for NFC technology because they are able to download new pieces of information - from topping up a travel card, to new songs, ticket information and electronic keycard data etc.

Now all you Public Relations folk..... don't get too excited. You may need to be a tiny bit creative to use this form of communication.

Near Field Communication

Mobile phones are closer to becoming smart wallets, following agreement among mobile operators on an approach to near field communications (NFC).

NFC is a short-range wireless technology like RFID tags, which are used to track stock by retailers. If you use an Oyster on London Underground you will get the idaea real quic

The tags inside phones could have personal information stored in them and so could act as car keys, money, tickets and travel cards says the BBC.

Mobile firms representing 40% of the global mobile market back NFC.

There are two elements to NFC technology, which is sometimes called "contactless" applications - a tag, which is inside the phone and can store data and transmit it wirelessly, and a reader, which can access the information stored on tags.

A mobile equipped with NFC technology could, for example, buy a concert ticket over the phone which would then hold those details, together with the details of the phone user, on the tag inside the handset.

An RFID device at the concert would then "read" the concert ticket details on the tag when the phone is passed close to it.

NFC technology could also be used to exchange data between phones, such as photos and music. Not to mention corporate and brand messages. How fast do you really want to issue financial information... here is your chance....

Mobile phones are seen as powerful tools for NFC technology because they are able to download new pieces of information - from topping up a travel card, to new songs, ticket information and electronic keycard data etc.

Now all you Public Relations folk..... don't get too excited. You may need to be a tiny bit creative to use this form of communication.

Near Field Communication

Mobile phones are closer to becoming smart wallets, following agreement among mobile operators on an approach to near field communications (NFC).

NFC is a short-range wireless technology like RFID tags, which are used to track stock by retailers. If you use an Oyster on London Underground you will get the idaea real quic

The tags inside phones could have personal information stored in them and so could act as car keys, money, tickets and travel cards says the BBC.

Mobile firms representing 40% of the global mobile market back NFC.

There are two elements to NFC technology, which is sometimes called "contactless" applications - a tag, which is inside the phone and can store data and transmit it wirelessly, and a reader, which can access the information stored on tags.

A mobile equipped with NFC technology could, for example, buy a concert ticket over the phone which would then hold those details, together with the details of the phone user, on the tag inside the handset.

An RFID device at the concert would then "read" the concert ticket details on the tag when the phone is passed close to it.

NFC technology could also be used to exchange data between phones, such as photos and music. Not to mention corporate and brand messages. How fast do you really want to issue financial information... here is your chance....

Mobile phones are seen as powerful tools for NFC technology because they are able to download new pieces of information - from topping up a travel card, to new songs, ticket information and electronic keycard data etc.

Now all you Public Relations folk..... don't get too excited. You may need to be a tiny bit creative to use this form of communication.

Near Field Communication

Mobile phones are closer to becoming smart wallets, following agreement among mobile operators on an approach to near field communications (NFC).

NFC is a short-range wireless technology like RFID tags, which are used to track stock by retailers. If you use an Oyster on London Underground you will get the idaea real quic

The tags inside phones could have personal information stored in them and so could act as car keys, money, tickets and travel cards says the BBC.

Mobile firms representing 40% of the global mobile market back NFC.

There are two elements to NFC technology, which is sometimes called "contactless" applications - a tag, which is inside the phone and can store data and transmit it wirelessly, and a reader, which can access the information stored on tags.

A mobile equipped with NFC technology could, for example, buy a concert ticket over the phone which would then hold those details, together with the details of the phone user, on the tag inside the handset.

An RFID device at the concert would then "read" the concert ticket details on the tag when the phone is passed close to it.

NFC technology could also be used to exchange data between phones, such as photos and music. Not to mention corporate and brand messages. How fast do you really want to issue financial information... here is your chance....

Mobile phones are seen as powerful tools for NFC technology because they are able to download new pieces of information - from topping up a travel card, to new songs, ticket information and electronic keycard data etc.

Now all you Public Relations folk..... don't get too excited. You may need to be a tiny bit creative to use this form of communication.

10 Minute News


Jon Silk was working his fingers hard at Lewis PR' Industry Forum this morning blogging my comments in near real time. This is Public Relations served up fast and fun.

My points are well reported which is nice . The significance of 'The Long Tail' is one that needs to be deeply implanted in the minds of both publishers and Public Relations people. Articles, photos and videos have a long , long life.

The picture is not as frightening as it the photo seems to show. Paul Charles of Virgin Atlantic chose to bring two of its new Premium Economy seats to the Forum and I just had to try one out. Paul Hender from Metrica is the other guy measuring it up.

Of course, The Lewis Forum also showed good practice. Here was an event that they presented, and blogged about at the same time. It extended the reach of the event and the Lewis brand.

PR has changed.

Very comfortable and roomy. Better than most club class seats. I now need to try out for real.

Slagging-off legal in California

PC Pro reports The California Supreme Court has ruled that individuals - such as bloggers - who use the Internet to distribute information from another source may not be held to account if the material is considered defamatory. This is a reversal of a previous lower court decision.

The ruling supports federal law that clears individuals of liability if they transmit, but are not the source of, defamatory information. It expands protections the law gives to Internet service providers to include bloggers and activist Web sites.

'We acknowledge that recognizing broad immunity for defamatory republication on the Internet has some troubling consequences,' California's high court justices said in their opinion.

'Until Congress chooses to revise the settled law in this area, however, plaintiffs who contend they were defamed in an Internet posting may only seek recovery from the original source of the statement,' the decision stated.



The law in Europe is NOR the same - don't defame.

Bono ay Habbo

The Guardian has sniffed out Bono and the rest of U2 hosting a pub quiz for all comers, while elsewhere R&B star Jamelia holds court in her own beauty salon.

Next door, teen pop sensations McFly and Shayne Ward are chatting to a throng of inquisitive fans and a new boy band is wandering the corridors trying to drum up attention.

No, these are not the wild fantasies of a tabloid gossip hack, but scenes typical of Habbo Hotel, a 3D online world popular with teens which is being targeted by record companies desperate to find new ways to reach this crucial audience.


So Second Live does not have it all its own way!

On-line Retailers grab the money and run - survey

In a Release issued by Chameleon PR for Blast Radius, Research examining the whole online shopping experience - from first visit to returning unwanted items at the UK’s leading non-food online retailers - has found that even the best online retailers could deliver a very much better shopping experience.

The research, carried out by Marketing Assistance Ltd analysed the top 28 UK online retailers (selected by traffic volume) grading their performance in the run up to the expected boom in web shopping predicted for Christmas 2006.

The researchers purchased a single item from each of the sites, and then sought to return the product once it had been received. They graded their experience against a set of 36 subjective and objective criteria at every step of the process.

The study results show that investment by online retailers tends to focus on what they care about most, securing the sale.

The loosers seem to be B&Q and HMV.

HMV is still, one presumens fighting Napster and music file shareing by ripping off custmers.

1. Amazon UK
2. Dell EMEA
3. Apple Computer UK
4. Next
5. Comet
6. Tesco/ QVC UK
7. Currys/ Littlewoods
8. Asos
9. John Lewis
10. Hewlett-Packard/Marks and Spencer



I think that Wiltshire farm Foods is darn good too.

Enterprise blogging tools

Automattic, the company behind Wordpress, has announced a partnership with RSS platform provider KnowNow to extend its publishing tools to the enterprise market.

The two companies have developed KnowNow WordPress Enterprise Edition, a blog platform for businesses which will be in direct competition with Six Apart’s Movable Type.

The platform will include Automattic's spam solution Akismet and a stats package, and will be marketed by KnowNow to its base of enterprise customers.

Monday, November 20, 2006

Remember when

I have been looking back at the early days of the Internet and came across the early citations still held about Usenet posting in Google Groups.
Today they seem quaint:
----- 11 May 1981 Oldest Usenet article in the Google Groups Archive
|
-------- May 1981 First mention of Microsoft
|
-------- Jun 1981 A logical map of Usenet when it was still small

|
-------- Jun 1981 First mention of Microsoft MS-DOS
|
-------- Aug 1981 First review of the IBM-PC
|
-------- Oct 1981 TCP/IP Digest #1
First mention of Microsoft!

Who remembers the debate between Word Perfect and Word. It was a big issue when we were all decisding which standards we are going to use (and I remember the pain moving to Word)

Newspapers send bloggers to comment on Ashes

Manchester Evening News blogger Graham Hardcastle flew out to Brisbane on Friday and will be filing regular reports for the paper from Australia. As England attempt to get through the Ashes series without suffering any more injuries (and who knows, maybe actually retain the damn urn as well) Graham will be reporting for the paper and he'll also be sharing his thoughts in his own blog on this site.

Perhaps it is now time for PR people to have a list of media bloggers.

Important news

Cricket fans will be able to watch video highlights of the Ashes tests at the end of play every day on the internet.

BBC Sport will show 10 minutes of the best moments of every day of each Ashes test.

Saturday, November 18, 2006

Monitoring video coverage

Eric Schonfield has noted a new PR service that allows PR people to monitor video on the web (e.g. YouTube posts). He also notes some mashup opportunities too.

Teens rule the web

Joel has this snipit: if website A has 700 incoming links from 700 different websites and website B has 700 incoming links, all of them from various pages on MySpace, website B will be ranked higher in Google's search results.

Social bookmarking

TRhank you Barry for the widget to add the social bookmarking boxes below and to Joel for finding him. This is on Blogger beta so it was a bit of a fiddle but works ok.

The end of Knitting as we know it

Well, you know... that jumble of wires behind your desk. The power for the wifi connections, the camara power cable, the phone charger... knitting behind the desk.
It could all just go away according to BBC reports.
Imagine... full .... no batteries... mobile.

Mobile Moguls Mashup

What happens if you bolt on services and charge for it.
Customers leave in droves.
3G technology was seen as just such an opportunity by the cell phone companies . No one played. It cost a fortune.

Now

At last

Beeb tells us 3 says it is going to make the mobile internet more interesting.

It is launching a partnership with internet firms including Skype, Google and eBay.

The promise is that users will be able to make free internet phone calls, watch their home television on their phone and tap into their home computers on the move.

The price for all these services will be a flat-rate monthly fee.

What took so long guys?

Now we can run some serious integrated (mashup) PR campiagns.

The way we are

I am not in the habit of 'lifting' big blocks of content from other blogs or newspapers. I would rather the source speak for itself. But I am going to steal a big chunk of John Naughton's contribution to the Society of Editors conference reproduced online at the Observer.

Today's 21-year-olds were born in 1985. The internet was two years old in January that year, and Nintendo launched 'Super Mario Brothers', the first blockbuster game. When they were going to primary school in 1990, Tim Berners-Lee was busy inventing the world wide web. The first SMS message was sent in 1992, when these kids were seven. Amazon and eBay launched in 1995. Hotmail was launched in 1996, when they were heading towards secondary school.

Around that time, pay-as-you-go mobile phone tariffs arrived, enabling teenagers to have phones, and the first instant messaging services appeared. Google launched in 1998, just as they were becoming teenagers. Napster and Blogger.com launched in 1999 when they were doing GCSEs. Wikipedia and the iPod appeared in 2001. Early social networking services appeared in 2002 when they were doing A-levels. Skype launched in 2003, as they were heading for university, and YouTube launched in 2005, as they were heading toward graduation...

...Now look round the average British newsroom. How many hacks have a Flickr account or a MySpace profile? How many sub-editors have ever uploaded a video to YouTube? How many editors have used BitTorrent? (How many know what BitTorrent is?).


I think he is a trifle harsh. OK, so the new Telegraph facility is a trifle poky for the journalists and the BBC is buying video clips from local newspapers. The key is that the publishers are now beginning to see that content is only king when the king serves his people.. Hidden behind some walled garden the best that can be expected is a peasants revolt.

Now look at the PR courses offered by the CIPR, Universities and training organisations. There is scant recognition of the real channels for communication and an obsession with gaining admission to the walled garden.

Copy wrong - a report for (PM in waiting) Gordo

Silicon.com's Tim Ferguson writes that some copyright laws are as much as 300 years old and their legal interpretation means consumers who copy CDs and DVDs in order to transfer them to their iPods or equivalent media players are breaking the law.

Kay Withers, who researched and compiled a report for the Institute for Public Policy Research
told silicon.com this is a "key immediate issue for consumers" as "IP law affects absolutely everyone". She added that copyright law needs to be updated to come in line with public preferences for the way media is consumed.

The recommendations are aimed at a review of intellectual property which was set up by the Chancellor of the Exchequer, Gordon Brown, last year and is due to report its findings in next week.

There is a great case for significant lostening of control. Very little copyright material has any value. Mostly it is a vehicle for creating value. A new legal structure that recognised copyright as the vehicle for creating value would be a big step forward.

OK - you have to listen to Luke Armour

Its just too good. A sendup for all FIR listeners to laugh at for weeks.

This is a really great case study if you want to explain Internet Agency.

Number 10

Number 10 launched the scheme to allow people to petition Prime Minister Tony Blair online, saying it encourages more campaigners than "ever before".

The most popular "e-petition" so far is one calling for the repeal of the 2004 Hunting Act reports the BBC.

PR Strategy needed when using social media

When The Carphone Warehouse boss Charles Dunstone started his corporate blog earlier this year, he was hailed as a cutting-edge chief executive; a man prepared to open up the inner workings of his company to the wider world and willing to communicate directly with his customers, writed Fiona Walsh at the Guardian.

She continues:


But that was April, when Britain's biggest mobile phones retailer was riding high on a wave of favourable publicity about its "free" TalkTalk broadband offer.

Scroll forward a few months and the web is full of tales of "My TalkTalk Hell" as the group struggles to cope with the demand it so badly under-estimated, leaving thousands of customers angry and frustrated.

So what did Dunstone do at the height of the crisis? He simply stopped blogging for two and a half month. His post this Monday largely consists of an apology for his lengthy absence and a reassurance that the broadband supply problems are being worked out.

According to online marketing and communications consultant Debbie Weil, author of The Corporate Blogging Book, Dunstone committed the worst mistake a blogger can make: to start a blog and then abandon it, whether through lack of time or lack of inspiration.

"It makes you look lame," says Weil. "It's important to post regular entries, even if it's only a few lines. An absence of more than two or three weeks is an eternity in the blogosphere."

Which is why using social media needs a Public Relations strategy in place before it is used.

Pearson write a book using a wiki

Pearson the publisher is going to have a crack at writing a business book using a wiki and an online community dedicated to churning it out.

The book called "We Are Smarter Than Me" will look at how businesses can use online communities, consumer-generated media such as blogs, and other Web content to help in their marketing, pricing, research and service.

According to the Wall Street Journal, the project is being controlled through the WeAreSmarter.org web site. Chapter headings and a few starter pages were penned to direct the project. The big idea is that the community writes the information and provides more anecdotes.


Not the first but interesting to see a big publisher using social media.

AIM 6.0

AOL has launched AIM 6.0, an enhanced version of its instant messaging service. As one of the most used IM services this is a channel that is important in Public Relations and features offering deeper integration with the ISP's social networking needs to be noted.

AIM 6.0 offers a mobile dashboard to forward instant messages to users' mobile phones, and an expanded Buddy List which can now hold up to 1,000 contacts.

Automatic tagging

Every person who has digital photos faces the problem of forgetting valuable information about people or objects captured on an image. Moreover, as the number of images grows, an ability to quickly find the desired image becomes crucial. Now you can annotate individual elements or parts of the image. Its a really handy idea for tagging photos in social media. It is something PR people need to be able to manage large photo libraries and tag them for use on the web.

Users can place easy-to-hide annotation tags directly on a picture in order to describe specific objects. Each tag can have an arbitrary location and contain a free text capturing the names of the people, links to Web sites or other images, explanations, translations of inscriptions, and more. The tags can be hidden in a click of a button so the original view is never spoiled.

As images are annotated, FotoTagger lets users easily find people or objects by their names or other text typed in the tags across piles of digital pictures.

To let users share annotation with an image wherever it goes, annotation tags are embedded in an ordinary JPEG file meaning the image content description always stays with the image itself. Users can publish tagged photos to Blogger.com, LiveJournal, as well as to their own Web sites, Flickr and other social media.

More information from www.phototagger.com.

Citizen web - an issue for PR

IT Pro had this story this week.

Home-made videos, songs, blogs and other user-generated content will eventually exceed the amount of professionally produced web-based content, claims a senior Google executive.

Asked if the volume of home-produced entertainment and information could overtake the amount of professional content, Nikesh Arora, European head of the internet search engine said: "Of course. Definitely."

This will mean that PR people will have to be 'involved' with the creators of such content.

Is there a pint in it?

Will Sturgeon reports on what we really think about personal authentication and security issues - is there a pint in it.

Although opposition to biometrics - the authentication of the individual based on factors such as iris or fingerprint recognition - remains strong, support appears to be growing as long as there is a tangible benefit for the average man and woman on the street.

And perhaps the most average activity of all - going into the local pub for a pint – is one area where biometrics could find a more welcoming constituency, according to the results of a silicon.com poll.

For PR's in events management, this is an opportunity... no more checking people in at events - just look into thier eyes.

UK sans-zunes

Some corporate speak is just not believable.

Microsoft says it has no firm plans to launch the 'iPod killer' Zune digital media player anywhere outside of the US following its official release later this month.

Zune will go head-to-head with Apple's iPod when it goes on sale in the US from 14 November, and comments from the darkside this week claimed the device would not hit the UK until late 2007 or early 2008.

With half the US population ready to trade in their iPods for Zunes I can't imagine Microsoft waiting for another competitor to grab the action.

Meantime PR should be gearing up to offer stuff on the new platform.



PayPal have 33% UK market penetration

One-third of all UK adults now have a PayPal account, according to the online payment company.


Not only does this open opportunities for e-commerce, it means there is a currency out there for more on-line PR as well. As direct PR generated relationships mature, the buying proposition can be as a direct result of PR activity.

Currently, around 15 million people in the UK use the system to make and receive online payments.

PayPal CEO Geoff Iddison said advances in technology and the demands of a "time-poor" society are transforming the way we shop and transfer money.