Sunday, September 24, 2006

Where are the TV audiences going - on-line of course

With TV audiences dwindling and interest in online video content on the rise, it seems that audiences do not just want to watch TV shows any more.

They want to make and star in them too says Marc Cieslak of the BBC.

According to Cieslak, Google's Patrick Walker believes a number of factors are coming together at the moment to facilitate this.

"First of all there is an incredible amount of bandwidth available. People have broadband at home so the speed is much faster than ever before," he says.

"Couple that with really easy tools of production from a basic webcam and being able to record that, to filming something and plugging your camera into a PC and doing some basic editing. Also storage cost has come down considerably."

This offers a range of PR opportunities.

First of course, this is a great way to share information about your organisation and its 'actors'. It offers sponsorship opportunities to people who make 'home made TV'. There are opportunities to re-purpose and redistribute relevant content from the existing services and all this content can be transferred from the computer to cell phone to handheld to iPod. It is then available to all employees to use and show to clients and friends in offices pubs and even in shops.




Free mobile phone calls?

Most people's cell phone plans come with a virtually unlimited local calls (think about all of those free night and weekend minutes). But long distance charges for international calls are usually costly. So what Rebtel does is it uses the existing cell phone system to allow people to use their local minutes, and then switches those calls over fat Internet connections to overseas cities in 35 countries, where it is switched back to the local phone system. You can call as much as you want for $1 a week, and you only get charged for those weeks when you actually use the service.

To find out more see B2Day article.

More disintermediation.

Virtual communities

I saw this on B2Day:
It's official. The domainers have taken over the asylum. Next week, a new social network/ virtual world called Weblo will launch where members can buy digital real estate (including cities and states), manage celebrity fan pages, and own Weblo domains (that only exist within the social network). Each piece of real estate is tied to an actual property in the real world—Buckingham Palace, the Taj Mahal, your house. CEO Rocky Mirza came by my office today to explain:

The concept is very simple. We are recreating this world on the Internet. Weblo is a virtual world that gives people a second chance on something they missed before. It is social networking with commerce.

Anyone can buy and sell any building (they go for $1 to $2 each to start), or people can buy entire cities or states (New York City will be $300 or $400, and all of California wil go for $50,000). Mirza reports:

One guy has already sent in $25,000 to buy Ontario. We have three or four people waiting to purchase NY. Our first-day goal was to do $100,000. That is already done.

Its amazing what people will spend money on. Is this a competitor for Second Life?

All about Tags

We keep hearing about them. Tags I mean.
There are XPRL tags, Technorati tags, Social Media tags, bar coded tags, part of speech tags, and they all mean something. This article in New Scientist offers a spooky insight into where all this might lead us.

Social media tags are all over the place and here are some social media vendors that use them:

  • Del.icio.us - A social bookmarking site that allows users to bookmark many sites and then tag them with many descriptive words, allowing other people to search by those terms to find pages that other people found useful.
  • Flickr - A service that allows users to tag images with many specific nouns, verbs, and adjectives that describe the picture. This is then searchable.
  • Gmail - A webmail site that was one of the first to allow categorization of objects using tags, known as "labels" on emails.
  • LibraryThing - A social book cataloguing and community website, tags feature heavily here.
Practitioners might want to make sure that tags used about a client, product, service, brand or key employee is most associated with content that aids the PR strategy.

Most PR consultants are small busineses in a global world

Most PR consultancies are small businesses.

Is the Business Week description familiar:

Small businesspeople today have to deal with the same issues big businesses do—global markets, complex supply chains, and fluctuating currencies—and they have to do it without an army of MBAs to support them. Gone are the days when the business owner could walk out back to talk to his local production crew before knocking off early to sneak in a round of golf or go fishing. Many small businesspeople today are the business equivalent of fighter pilots—hurtling around the globe at breakneck speed as larger competitors leave them little room for error.

If a PR consultant is not involved in considering global issues there is a pretty good chance that they have been locked out of opportunities, are paying too much for services and have not got adequate tools for the job.

For example. Their name could be used in another country, they will not be visible to people looking for their services from out of town and there is a load of great software and tools available from other countries. Of course, they are not able to advise their clients, have no handle on the international effect of their media campaigns and cannot use social media much because of its international nature.

As
Toni Muzi Falconi points out We all now work on an international stage.

Byting the bullet

In PR we sometimes want to send a file to an editor or journalist. Sometimes we want to make an audio comment of a video comment available.

Of course we want to keep it short and to the point and put the news first and then fill in the background.

What, then are the limitations. Is it words? Time? Or megabytes.

And how would you know how many megabytes is acceptable?

A megabyte per second is good.

The Dark Side Returns

If you buy a Zune player from Microsoft then you'll be able to share your songs with your friends using its built-in wireless link.

However Microsoft, clearly worried about what the record companies will think, has decided that you'll only be able to listen to a transferred song three times, and that after three days you won't be able to play it at all. Says the BBC's Bill Thompson.

Zune could have been a deal competitor in the digital audio player market but Microsoft has not yet learned the lesson. It is described here and the outcome will be more expensive wars and another alternative on the market that will hack to monopolies.

I just do not understand why normally rational people cannot see that the market has changed.

Understanding that disintermediation is a major issue for companies is advice that the Public Relations manager must put before the board.

In the meantime, I will remove IE from my computer again.

Saturday, September 23, 2006

Bebo gets tough

The music social-networking site announced a new feature on Thursday that allows Web page owners to pre-vet all posts to their pages. The change enables owners to preview all responses, and delete or permit them based on their own discretion. They can also delete previous posts they do not like and ban specific posters altogether, reports cNet.

This puts even more control into the hands of the community... not a bad thing. It also means that badly pitched ideas and promotions will get no play time.

Linking up with a broadcaster to campign blog

Pakistan rape victim Mukhtar Mai has been in the international spotlight as a result of her campaign to seek justice for herself and other women in Pakistan.

She has been writing a blog for the BBC's Urdu website with the assistance of the BBC's Nadeem Saeed.

Is this a new breed of activism an campaigning? Are there opportunities to tie your blog to a high exposure we/news site like the BBC.

Food for thought and creative campaign ideas.

Good blog pitch

George Bush Snr is at the Ryder cup this week and is pictured on the BBC Ryder Cup Blog with glamoutous Ryder Cup WAGs. A well pitched story to the BBC bloggers the.

Sunderland Football Club seeks bloggers

Sunderland Football club is looking for Sunderland fans in Ireland to become resident bloggers here on safc.com.

The interest in Sunderland from Ireland has escalated in recent months, for obvious reasons.

Chairman Niall Quinn heads a consortium of predominantly Irish businessmen, Roy Keane, from Cork, is the club's manager and his squad features many Irish players.

Everyday Sunderland is on TV, radio and in the papers in Ireland.

Safc has had a stream of emails in recent weeks - from Dublin to Donegal - from fans wanting to know how they can set up an official Irish branch of the Sunderland Supporters' Association. The interest is huge.

To help with this initiative, safc wants some more blogging. Applications to safc

Alliance and Leicester gets e-prizes

Financial Services Forum has recognised effectiveness rather than merely awarding good copy or a creative advertisement in its awards scheme this year. Alliance and Leicester won twice, for e-commerce and integrated campaigns, as did Scottish Widows, which won in the public relations and new product, service or innovation categories.

Rider Cup chic

Cathy Martin, a fashion public relations consultant, said the golf WAGs knew how to look classy and chic but without taking attention away from their partners.

"With the golf WAGs (wives and girlfriends), they don't want to be the centre of attention.

"It's about their husbands and their sport," she said.

Sensible PR for the girls and thier golfing husbands

Social Text explained

IWR reports the Social Text upgrade and explains how this blog/wiki combo works.

The Sun Shines

I am often asked to explain social media in simple terms. I am defeated. But along comes the Sun Newspaper... great journalism and today.... How to download podcasts. As easy on the brain as Page three is on the eye.

Friday, September 22, 2006

Copyright or copywrong

Cory Doctorow's website is Craphound.com, and he is co-editor of Boing Boing: A Directory of Wonderful Things. He also has some interesting views about copyright.

He says:
Science fiction is a genre of clear-eyed speculation about the future. It should have no place for wishful thinking about a world where readers willingly put up with the indignity of being treated as "licensees" instead of customers.
It may be worth the while of a Public Relations manager to ask if the company copyright statements are for the company or consumers and if the company - why?

Are your stakeholders Licencees?

Read the full article here.

Attribution Rules

Over at Media Orchard, they are debating attribution.
They are finding the newspapers are no longer quoting sources:

Matt Duffy, a college journalism instructor, has noticed that pubs as esteemed as the Wall Street Journal are running quotes directly from press releases without citing the source.

Is this how bloggers should behave - nope. Is it how we should reference work in other PR activities - Nope.

And if you do... chances are you will get exposed as a fraud online.

Ethical and practical reasons not to follow the hacks.

How Much is YouTube worth?

Michael Arrington at Techcrunch is saying that YouTube is looking for $1.5 billion.

He makes these points which are relevant to a potential purchaser:

YouTube is serving over 100 million videos per day, with 65,000 or so new videos uploaded daily.

These 100 million daily video views aren’t people watching kittens fall aleep. Most of the popular videos on YouTube contain copyrighted material that YouTube shouldn’t be presenting in the first place.
But it is a very useful service for the PR industry, allowing you to make your company videos available on line for everyone to see (and share with friends).

A really Good description of RSS


Back In Skinny Jeans has a great explaination of RSS, that essential that makes social media , well, social media.

For those of us who want a simple explaination, its really good.

Cross Channel communication

One of the issues Public Relations people face is being able to generate content for more than one communication channel. Bloglines has answered this issue with integrated Skweezer technology to optimise web pages for personal handheld mobile device's.

When you click on a link while reading a blog post in Bloglines Mobile, Skweezer will compress and reformat the content so you get it faster and better looking on your small screen. As you surf, the content will continue to be skweezed.




When disintermediated, disintermediate

Microsoft is planning free-web based versions of its word processing and spreadsheet programs reports the BBC.

The online versions of the programs will lack many of the features found in the full versions found in Microsoft's Office suite of applications.

Google recently bought Writely to do just this (I used it to write and share my XPRL paper last week). It is an online word processing package that includes a co-authoring and sharing capabilities.

Writely, offers a range of services that competes with Microsoft. Gamil, calendar, spread sheets etc.

These capabilities are useful in PR practice but are also a lesson for us all to learn about how the Internet disintermediates existing business models.

Bloggers, as citizen journalists, have undermined the role of newspapers in a big way and this means they have also undermined the press relations communication models that is the predominant practice of many PR agencies and in-house departments.


Bloggers 'Sad' or 'Brilliant'

There is the Athur Strain description of bloggers which is: ... - almost always unfair - that they are sad people sitting in their underwear rooted in front of a computer all day writing about how much worse their fungal nail infection is getting to an audience of three friends. - He does back off a lot when discussing political bloggers.

Why should a person of a 'certain' type, who may well not have used bulletin boards or usenet a decade (OK two decades ago) understand the idea of online social media?

Without that grounding and the time one really needs lurking in this space, Blogs are astonishing and bewildering. You see, I fall into the trap... lurk, space, 'social media' .... I use the jargon without a thought and, in the process widen the gap.

I get the impression that there is body of opinion that thinks that a blog is some form of rambling inconsequential chatter, no doubt this is true in many cases, but not true for most.

A serious blog such as 'CorporatePR' is a genre many middle and senior managers do not come across by chance, or have time to read because they are complex and most posts require time as with most worthwhile literature.

For many, understanding that a person, in the midst of their more serious occupation, might divert to an aside about an incident in their lives, is a difficult concept.

They see a comment, and without looking back at the blog topic, assumes every post is on topic, a serious, focused journal.

They forget that Gibbons, Chaucer, Lao Zi, Amis, Belloc, Eliot, Johnson in fact almost every philosopher and essayist also wrote asides even in the margins of their most serious works.

They cannot translate this into what we, with our jargon, would call an 'off-topic' 'rant'.

Thus, some seek to engage in conversation outside the prime interest (topic) of a blog, perhaps ignorant a wider and more profound contribution and the thrust of a blog.

What sort of 'sad' person would make comments like these on a blog:


Re:Symbiosis And Living Machines 2006-08-10
Re:Healthy Lurking 2006-05-01
Re:New study on altruistic punishment: people prefer groups that punish free-riders, if punishment increases profit to members 2006-04-13
Re:Computing 2020 - The Internet as Architecture of Cooperation 2006-03-23

Sort of kinky stuff for the average middle manager..... Untill of course you see who the author is and the read the posts (articles).

There are several things we can take out of this:

1 It is not well understood by a section of society that Blogs are a medium. Blogs have many applications. They are akin to the 'blank sheet of paper' upon which the author can write, originate, say, paint, videocast. There are other features (comment, trackback, RSS etc but these just complicate my argument).
2 That the marginal notes, the 'rants', add interest and a human voice, even insights into the character of the author. They have been included in literature since before Simonides. But in this new medium they tend to be visible as any other contribution.
3 Those of us who are involved have moved a long way from those who are not, we can no longer understand their (lack of) understanding. We can be offended when really we need to be sympathetic, understanding and educative.
4 Sometimes, our rants stir indignation and other emotions among our readers - but we know that and often we do it to achieve just such ends.
5 Our work is just beginning and we have to work hard at bridging the divide not least because our world, the digital world, is evolving at an ever growing rate.

Is 'Reputation Management' Hype?

Hack Anthony Hilton commenting on the HP debacle poses the question:

What is fascinating is that for all the yapping of the dogs the caravan moved serenely on ­ the Hewlett Packard share price which had been at a three-year high before the eruption, continued to test new high ground throughout.

The share price said that the damage to the company's reputation did not matter as long as it continued to do good business.

It raises the question of whether boards worry too much about reputation and its associated risks. It has become a cliche to say that reputation is the major risk to today's global corporation and this fear has fuelled a mighty expansion in spending on public relations to put a suitable gloss on corporate behaviour. Is it money which needed to be spent? The Hewlett Packard experience would suggest not.


Well, a simplistic view. But very close to home. Hilton, of course, has a shabby mind and can't grasp the role of Public Relations, imagining it as the sort of spin he puts into his stories and which he calls 'Journalism'.

We can start off with how to define an organisation is it the nexus of contracts (Coarse) or Nexus of conversations (Sonsino) or the nexus of relationships (Phillips)?

If of contracts, the contract between the board, shareholders and employees is all that is holding the company together when the simple contract of trust is brocken. If of conversations then for some stakeholders these must be trivial and irelevant to their needs now and trivial does not seem to matter to the shareholders or does it. But if of relationships then they are more powerful than the board might believe and the company can survive.

So this is more about relationship management that reputation management.

Among the values attributed to an organisation are elements of trust which are among many more. Some are brand values (owned by people not companies), some are about needs fulfilment, some are social and the most powerful are emotional. It is a treasure trove of many values.

The Relationship Value Model makes it clear that reputation is about what the organisation does not what it says.

A Blogging Cardinal -simple as ABC

Looking to marry the Roman Catholic Church's 2,000-year-history with the modern world's technological bent, Boston's Cardinal Sean O'Malley on Thursday became the first U.S. cardinal to launch a blog. This from Reuters.

Another case study in the making from 62 year old Sean.

How search disintermediates sales

From Phil Gomes

It just made me smile

This is one of my favorite tricks...

When SEO reps call me, I keep them on the phone long enough for me to
do a Google search on "search engine optimization."

Invariably, the company's name doesn't come up in the first 25 pages. I
tell the rep this.

"Well," the guy stammers. "It's a crowded space out there."

"Crowded?" I ask. "You want to talk about 'crowded.' One of our clients
sells BEANS!!!"

That usually gets the guy off the phone.
The thing here is that the person on the receiving end of the call can look up the company and check it out. The product performance can be evaluated during the sales presentation.

The salesman can create the link but the web site confines the sales script.

This also means that media comment, blog comment and a range of other reports about the company and product are part of the communication process initiated by the salesperson.

Sales and Public Relations are part of the same communication continuum.

Getting traffic from del.icio.us

From Sally Fallcow at New Media Release Discussion list:

the There was a great thread in the Search Engine Watch forums yesterday
about getting traffic from social media sites like del.icio.us

1. Write Good, Relevent, Useful Content.
I know its an obvious one, but it's the one to remember. People will
only bookmark what they find interesting. Watch what's popular on
del.icio.us for a couple of days to get an idea.

2. Get Popular On Another Site, Leap Frog to Del.icio.us
If you can make it to sites like Digg.com, BoingBoing, Kottke,
instructables.com - anything influential - chances are the cascading
effect of the web, will have your site be popular on del.icio.us too.

3. Use Del.icio.us Like a Directory
Find the best articles tutorials and bookmark them on del.icio.us with
the appropriate tags. People searching for similar content, matching
your tags, may find your site and (if they like it) bookmark it,
building your "capital" so to speak.

4. Make sure all your content has an "Add to Del.icio.us" link (along
with email to a friend etc) and as your content is found, it'll be
picked up by visitors and maybe even added to del.icio.us.

There are a few initiatives in progress to assist PR folk to take
advantage of these ideas. PRESSfeed, the content syndication service
that was built specifically for SEO-PR purposes, is one of them. All
enterprise level clients get social media bookmarking links, Technorati
tags and "easy subscribe" buttons for all the better known RSS
readers on their articles, news updates or press releases.

You can see it on the PRESSfeed site at
http://www.press-feed.com/results/news/index.php Put your cursor on
the RSS icon to see the drop down menu for subscribe buttons

http://www.press-feed.com/results/news/news.php?include=58189 At the
end of this article on the future of search and content syndication
you'll see the tags and the list of social bookmarking links.

Thursday, September 21, 2006

Its nice - Yale agrees with Leverwealth about Marketing

I owe this to Jackie Danicki.

Yale School of Management is saying:

Effective leaders need to be able to own and frame problems and take real responsibility for solving those problems, and then work across organizational boundaries in order to solve those problems. The curriculum in the past was broken down by these disciplinary silos and because of that, got in the way of effective management and leadership…[W]e’re replacing the disciplinary courses that mapped onto the functional silos in organizations with new courses that are actually organized around the key constituencies that a manager needs to engage in order to be effective.

We now offer a course on the customer rather than a course in marketing, a course on the investor rather than a course in finance.

Marketing is slipping further away as a managment discipline.

Manchester WiMax

There is a rumour going round that English conerbation round Manchester (2.2 million people) is to get high Speed wireles Internet access. It looks like this could be a competitors to existing services both in terms of speed and reach.

Compared to the feint hearted Wimax offerings eleswhere (slow, patchy and tentative Milton Keynes is an example - where whole villages are still on dial up - Nash being an example) , The manchester service could compete on comparable terms with the likes of BT.

Blog ethic

Fact: Bloggers are becoming as influential as reporters. So when do they cross the threshold of citizen journalist and become de facto journalists? From what I can tell, many bloggers would be insulted to be called reporters.

Are we entering a journalistic/PR no man's land? What ethical considerations apply to bloggers?

Should Bloggers check facts?

My experience is that PR departments do not respond to Blogger requests.

Bloggers have to find another way.

Should bloggers seek a second source. Yes.

Should Bloggers only use reliable sources e.g. BBC, CNN Company bloggers? No. But it helps and then second and third sources are even more important.

Dan Geenfield asks about

...a news story run about your company, but the reporter never contacted your company for a comment. Makes us mad and clients mad. Journalists should know better we say.

But how about when bloggers post a comment about your company or pull comments from a company blog without contacting the PR department? Are we still as angry? My guess is probably not.

Would we still be as mad if the blogger was also a mainstream reporter or represented a mainstream publication? Madder yes, but as mad as a “pure reporter?”

So, this is a two ways street but having PR capacity and capability to respond is hard. There is a need to read past posts from the blogger and each one needs on-on-one handling.

I posted this story which has stock market implications with only two sources (BBC and Reuters) and was the first blogger to do so within an hour of the first report. It was tempting to go live without a second source.

I did not even try Yahoo and Facebook... but it was an option and I would hold out little hope of a response.

Bloggers are different - they are also easy to ignore - todate.
>


Electronic Roll-up - newspaper?

Roll-up laptop screens a step closer, according to scientists.

A Cambridge team have developed metal structures that can morph from flat screens into tubes and other shapes reports the BBC.

They say in the future the structures could form the basis for electronic displays that could be rolled-up and placed in a bag or pocket.

This is an area of rapid development with a number of developments in the news.

This thinking offers a next generation of flexible, thin materials for a range of applications.

E-books, Electronic Newspapers, laptops, posters, mobile phones, meeting rooms are transformed.

Yahoo 'to buy Facebook for $1bn

The BBC reports:

Internet search firm Yahoo is reported to be in talks to buy social networking website Facebook for $1bn (£527m).

US-based Facebook, popular with students, has also held separate discussions with Microsoft and Viacom, according to the Wall Street Journal.

Facebook, which allows users to put up profiles of themselves, recently signed an advertising deal with Microsoft.

A similar such website, MySpace, was bought by Rupert Murdoch's News Corporation for $580m last year.

Washington Post reports Leverwealth

Well, I supose that after so many times the other way round it was inevitable that one day The Washington Post would reference a Leverwealth blog post!... :).

CIPR course has IBM speaker

CIPR has a conference which is going to cover stuff like writing a press release and how to shout at Journalists a and then at 13:55 - New media – how the web has changed PR -

Ian McNairn, Program Director Web Technology & Innovation, IBM who is also a keen photographer but does not have a blog). The important thing here is that IBM has a lot of both internal and external blogs.

This session will discuss the changes in PR using tools such as Podcasts, VideoCasts, Blogs, Wikis and RSS. You will also discover the impact that social computing has had on the reputation, visibility and reach of content. Topics include:

  • Looking outside the traditional media scope
  • The use of new media in a PR practitioners day
  • How to best use 'new media' to your advantage
  • 14:35 - Case study into the power of sound as a PR tool

    Jude Habib, Media Consultant and ex BBC person who is an advocate of the use of sound.

    This case study will open your mind to new media techniques such as podcasting which allows you to control your content and message. Hear how using audio sound as a communication tool has benefited many campaigns from the BBC to Unicef. Is the use of sound in an imaginative way the future for media?

  • An interactive session using powerpoint embedded with audio
  • The importance of audio in making social programming sexy, the power of celebrity and the importance of good content
  • Explore the applications of audio (audio press releases, audio direct mail etc)

  • Conference venue:

    Chartered Institute of Public Relations
    CIPR Public Relations Centre
    32 St James’s Square
    London SW1Y 4JR
    Tel +44 (0)20 7766 3333
    http://www.cipr.co.uk/prcentre

    Conference fees

    • CIPR Members - £300 + VAT (£352.50 inc VAT)
    • Non - CIPR members - £400 + VAT (£470.00 inc VAT)
    Chunky London prices for just two session about PR today and several about the dieing art of cutting down and re-purposing trees. This is, afterall, the CIPR.
    >

    Daily Mail is now an Online Beast in the middle market

    The Daily Mail, which for years gave only token resources to its website, has seen massive online readership growth this year since it started taking the internet seriously.

    Web traffic on DailyMail.co.uk has grown from 1.3 million unique users in January to the current 6.6 million, according to Associated New Media sources, quoting data from Hitwise.


    This means that if you pitch a story to the Daily mail, you may want to be sure you are also pitching it to the online version as well.

    It also means that in media evaluation, clips from the Mail have an on-line counterpart - a further redership of 1.3 million.

    This conversion to the Internet comes not a moment to soon.The Guardian reports:

    Daily Mail & General Trust today reported declines in advertising revenues at its national and regional divisions.

    At national group Associated Newspapers, home to the Daily Mail and London Evening Standard, ad revenues were down 6% excluding the effect of acquisitions in the 11 months to the end of August.

    Including acquisitions, advertising was down just 2%, a performance DMGT described as "robust", while circulation revenues were up 1.6%.

    Classified advertising was down 9%, with display advertising suffering less at 5% down and the market showing some signs of improvement.

    The guardian, of course makes profits from its online properties.

    Online Video Sharing Explosion

    Hitwise data shows that Market share of UK internet visits to the top 10 video sharing websites has increased 13-fold since the start of the year and has doubled in the past three months. YouTube is the dominant video sharing site, capturing 1 in every 400 UK internet visits and 2 in 3 of visits to the top 10 video sharing sites (week to 16th September 2006).

    This from Heather Hopkins of Hitwise. Her analysis of the use of uptake (available on her blog) shows YouTube a tad of 60% market share.

    Building teams located at many locations

    Research by occupational psychologists has shown that 'virtual' teams spread out across the world need to use a variety of technologies to communicate if they are to be effective.

    The researchers at Pearn Kandola found numerous problems in getting dispersed teams to work effectively and estimate that if different cultures are in the team it can take 17 weeks for its effectiveness to match a team working in the same location. The team recommend that managers use a variety of communications methods to combat the problem.



    This applies to consultancies with many locations, clients with consultants in many locations and any other combination. It also applies to building communities for almost any activity.

    This research is important for all people with a communications management roll.

    But you read all this here before.....

    Campiagn for your job or be prepared to move off-shore

    A lot of UK Public Relations activity will have to move off-shore if a new EU directive is passed.

    The AVMS directive, due to be implemented next year, would expand current EU broadcasting regulations to all audio-visual services, including content delivered to internet and mobile phone users.

    Currently being debated by the European Council and Parliament, it would aim to ensure the protection of minors and prevent other abuses. Ofcom's view is that this is a bad thing. I agree.

    However, concerns have been aired that the move would extend regulations to user-generated content such as video blogs. Britain has campaigned against the move, saying new media services should not be included (More here and more here).


    To make your voice heard you need to email your MEP and email the Secretary General of the CIPR. It is the eyes and ears of the UK Public Relations Industry and, hopefully its voice.

    In Yer Face Doc Martens

    One of the worst advertising sites I have come across was shown to me by e-consultancy. It is the silly, all flash, Doc Martens site.

    Saatchi’s MD, Neil Hughston, said to Ashley Friedlein “we’re not looking to sell products right now, we’re looking to engage likeminded people. Over time we’ll look at measuring how brand perception has changed…”
    Try it for yourself... engage if you can.

    Its a poster. A nice poster but a poster and belongs on a wall in Slough not on the Internet.

    Engage means engage mind to mind not poster to eyeball.

    Google win

    Phillipe Borremans has a great post about the Google News and its dust up with the Belgium Media.

    I commented yesterday.

    The outcome, it seems is that Google reacted quite drastically and simply "deleted" all search results that could lead to the sites of the newspapers in question.

    The Belgium media is now, in effect, cut off from the mainstream online audience.

    Google hit them where it hurts most. A blunt but effective weapon for publications that need to drive traffic to their sites to create value from their online presence.

    In PR, we gain from online exposre of our stories and for Belgian Public Relations practitioners, this is now an issue and a new strategy is needed.

    May be its is a case of creating online newspapers like this one.

    Disintermediated PR

    Erick Schonfeld has an excellent post about disruptive businesses.

    It is my belief that there are a number of models that will disintermediate the practice of public relations. For example, I can easily see services that will sort out relevant from irrelevant media pitches presented to journalists and bloggers. In an era when it is getting quite simple to source relevant news by getting it to come to you when you need it and in a form that you want, it is relatively easy to ignore the pitches and phone calls.

    This means that PR has to learn to use these techniques, understand RSS, tagging and interoperability that makes software do most of the work for you.

    The key here is to realise that many businesses online have a capability to undermine established business models. I have mentioned some of these from Erick before:

    1. Netvibes (The new personalized startpage)

    2. EEStor (Gentlemen, stop your engines)

    3. Coghead (DIY software)

    4. NextMedium (Web marketplace for product placement)

    5. Applied Location (Skymeter—fighting traffic with GPS)

    6. Salesforce.com (The Oracle-killing, Web database)

    7. BlueLithium (Google's new ad-versery)

    8. Clearwire (Craig McCaw's WiMax play)

    9. Zopa (Peer-to-peer banking)

    10. Jajah (VoIP 2.0)

    11. NanoLife Sciences (Cancer-blasting antiprotons)

    Thailand coup d'état already on Wikipedia

    In PR, making sure that events are covered across the media, and monitoring of the media to make sure that comment is true has to include Wikipedia.

    2006 Thailand coup d'état already has a page just 2 days after the event.

    There is a significant lesson here for PR practice.

    First, of course, we have to monitor ALL the media.

    The Arts use blogs to get wider apeal

    The Stage reports:

    Maybe this is pushing self-referential naval-gazing to the limit, but there’s an increasingly rich dialogue taking place away from the arts pages of the papers on the blogs, personal or media-led, instead. It’s a phemenon that Guardian blogger Maxie Szalwinska has usefully noted in her entry on the Guardian’s Culturevulture blog today.

    She notes how theatre coverage in the US is undergoing what she calls “a mini-revolution”, as the blogosphere is “reaching corners the increasingly PR-driven and squeezed-for-space arts pages of the print media can’t (or won’t).” She goes on, “A bevvy of New York-based playwrights, critics, directors, academics and assorted drama fans are using blogs to have conversations about theatre culture, post reviews, challenge critical consensus, respond to breaking news and plug their productions. What binds them together, from the formidably prolific Superfluities to Playgoer, is genuine excitement about the medium.”

    We may be lagging a little behind here in the UK, she says, but points out we’re catching on – and cites this blog as one that’s worth checking out (so it’s only fair to repay the compliment and say that The Guardian is leading the way amongst the national papers in getting their critics to participate, with Michael Billington posting regularly there).


    The PR industry working in the Arts sector has an opportunity to be in the forefront in the UK.






    Citzen Journalism on the reuters Payroll

    Jay Rosen Announced that that Reuters is giving $100,000 to NewAssignment.Net.

    That's the experiment I plan to launch next year with others who think there is something to the idea of open source journalism, where people collaborate peer-to-peer in the production of editorial goods.

    The money from Reuters will underwrite the costs of hiring our first editor, who will start in early 2007. (I introduced the idea of New Assignment here. A summary, with blog and press reactions, is here.)

    It's going to be a fun job. This is editing horizontally amid journalism gone pro-am. The idea is to draw "smart crowds" - a group of people configured to share intelligence - into collaboration at NewAssignment.Net and get stories done that way that aren't getting done now. By pooling their intelligence and dividing up the work, a network of volunteer users can find things out that the larger public needs to know. I think that's most likely to happen in collaboration with editors and reporters who are paid to meet deadines, and to set a consistent standard. Which is the "pro-am" part.

    This may be an opportunity for the journalist lurking in many a PR person's persona.

    Ex Shandwick Chief's new empire ups profits

    Huntsworth PLC , made a pretax profit of £5.02 million in the six months to June 30 2006, jumping from just £1.31 million the prior year.

    Continuing revenue grew to £70.1 million stg from £40.7 million.

    Chief executive Lord Peter Chadlington said the first half has given the group a strong start and a firm foundation for the full year.

    'We have been encouraged after the summer months by the marked pick up in new business activity which gives us confidence for the full year.'

    In the first half, the group's Public Relations revenues grew on a like-for-like basis by 6% and Non Public Relations activities (primarily event management) declined by 18% giving an overall like-for-like growth of 3.4%.

    Consultancies in the Huntsworth group include:

    Public Sector Podcasting

    The UK public sector news website, 24dash.com, is celebrating its first birthday with a major celebration in Birmingham this week.

    The event is being held to coincide with the National Housing Federation's annual conference and exhibition at the ICC and will be the occasion of the official launch its 'exciting Podcasting service'.




    The Changing nature of Privacy

    New Scientist is asking questions about living online.

    It accepts, without question, that there is a life that is completely mediated by being online and it ascribes this life to most young people.

    Summer 2006 finds the world enmeshed in multiple wars and genocidal campaigns. It finds the world incapable of calling a halt to environmental destruction. Yet, with all of this, people seem above all to be fascinated by novel technologies. On college campuses there is less interest in asking questions about the state of the world than in refining one's presence on Facebook or MySpace. Technology pundits may talk in glowing terms about new forms of social life, but the jury is out on whether virtual self-expression will translate into collective action.

    It also gives a clue as to what kind of lifestyle is expected of theis generation.
    The self that grows up with multitasking and rapid response measures success by calls made, emails answered, messages responded to. In this buzz of activity, there may be losses that we are not ready to sustain. We insist that our world is increasingly complex, yet we have created a communications culture that has decreased the time available for us to sit and think, uninterrupted. Teens growing up with always-on communication are primed to receive a quick message to which they are expected to give a rapid response. They may never know another way. Their experience raises a question for us all: are we leaving enough time to take one's time?
    Much of what NS says has been known for some time and we even saw it coming a decade ago. The big thing we did not anticipate was the level of multi-tasking.








    A world of TV

    I noted from Always On that Jump TV has gained stock market listing.

    Toronto based, Jump TV offers the out put of a considerable selection of Television stations round the world.

    It is a place that is worth visiting to see some riveting examples of TV across the globe.

    In our global world, this is a channel that is a must to follow the local news. For example, I was able to watch Thai TV Global TV Network the first and only satellite TV broadcasting center in Thailand operated by the Royal Thai Army. There are some very pretty Thai army soldiers on their TV programme.

    Here is another demonstration of the many channels for reaching Internet audiences.

    CIPR Scotland AGM

    The Annual General Meeting of the Scotland Group of the Chartered Institute of Public Relations will be held on Tuesday 26 September 2006 at 6.15pm in George Suite, George Hotel, 19 -21 George Street, Edinburgh. Members of the CIPR are invited to attend and vote.

    Is this time to vote for people who see Social Media (blogs, Wikis, RSS etc) as an important part of PR practice?

    Wednesday, September 20, 2006

    Issues management case study

    Tom Foremski offers us a classic case study of issues management.

    Don't miss the next episode.

    Every one leaves an online trail - no more

    Whenever any computer connects to the net it freely shares information about the address it is using. This is so any data it requests is sent back to the right place.

    The Torpark browser has been created by the digital rights group the Electronic Frontier Foundation and uses its own network of net routers to anonymise the traffic people generate when they browse the web.

    The browser can be put on a flash memory stick so users can turn any PC into an anonymous terminal.

    The Tor network tries to stop this information being shared in two ways. First, it encrypts traffic between a computer and the Tor network of routers - this makes it much harder to spy on the traffic and pinpoint who is doing what.

    Second, the Tor network regularly changes the net address that someone appears to be browsing from - again this frustrates any attempt to pin a particular browsing session on any individual.

    This sort of disruption very quickly skews data used to identify who is doing what and when online.

    Who will take the vidcast space. Is it the PR or Ad man

    Pete Blackshaw of Nielsen BuzzMetrics, writing in ClickZ offers an insight into the use of movies in advertising. My view is that this is not Advertising Industry territory at all. It is territory for the communicator. The full article is well worth reading but this abstract is germane.

    a powerful new video medium is exploding on the scene. It speaks to the traditional agency's core strength: story-telling. Moreover, it's a format that's infinitely more malleable and flexible than the current unit of expression (e.g. a :30 TV spot) affords. That spells opportunity. Indeed, the current TV ad model has put most traditional agencies in an inflexible straightjacket.

    The new on-demand video environment opens up a wealth of opportunities to push ad models, well beyond pre-and-post rolls. They include:

    • From TV Spots to Branded Plots: Just as thousands of independent films are flowering a cross the Web, brands have the potential to bring their own direct and indirect forms of storytelling online at their own pace, and well beyond the constraints of "paid" media. Moreover, they can leverage their own consumer touchpoints (e.g. packaging) to cross promote such endeavors. The power of feedback loops to inform concept development has the potential to take this to an entirely new level.


    • From Fat Middle Standardization to Long-Tail Customization: Too often, TV commercials have no choice but to maximize appeal to the largest number. This omits lots of value in the margins. A key opportunity for agencies is to craft more diverse messages to different audiences. Why, for example, can't electronics firms give iPods or mobile phones to customers pre-loaded with customized or tailored content? Why can't a brand produce multiple variations of an ad copy that speak to a range of cohorts? At P&G, we usually started with a host of excellent concepts, but typically had to boil it all down to one or two that maximized appeal.


    • A New Day for Long Play: Who says brands should do their own infomercials, or that agencies are "above" such formats? Yes, there's a stigma, but that's partly because many respectable brands have stayed away from the medium, and we haven't seen much creativity in it for a long time. Fact is, long-play does work, especially if consumers engage and core benefits really get across. At P&G, we'd exhaust huge resources trying to perfect four seconds of a side-by-side demo. We knew from experience such "benefit visualization" and "reason to believe" impacted the ad's convincingness. Imagine the power of a real demo, and not necessarily with the constraints of always having to pay for the time.


    • From Channels to Brannels: Beyond long-play ads, agencies have another extraordinarily unique opportunity: to transform Web sites into TV channels. We're already seeing this with a few pioneers like Nike and Budweiser. They're leveraging their brands as stand alone content channels. What's the bigger long-term idea: P&G's HomeMadeSimple porting to TV, or HomeMadeSimple becoming an on-demand advice and expertise video channel? If my baby blog can feature diaper changing videos, why can't Pampers or Huggies? Why – please, tell me why – won't electronics companies' agencies start producing more compelling "how to" videos explaining how to use products? When I'm done with my current job, I'm starting an online channel entitled "UserGuideTV.com."


    • CGM as Partner in Catalyzing Change: Far from a threat, consumer-generated media may just be the best thing that ever happened to traditional agencies. Why not allow consumers to "liberate" the process? At P&G, we used interns to open up management thinking. At GM, the Fastlane blog also serves as a catalyst for far broader change and innovation within the organization. As agencies push "co-creation" campaigns, such as what we've seen with GM and Frito-Lay's Super Bowl ad competitions, there's real potential to liberate antiquated copy development processes. Consumer testimonials, properly employed, actually make branded messaging more persuasive. Agencies have always "borrowed equity" from third party influencers, from celebrity spokespersons to known authorities ("dentists recommend"), to make ad copy more compelling. Finally, CGM in particular tends to morph many disciplines in one, i.e. one-to-one relationships, influencer relations, interactivity, planning and research, and increasingly, video. That amounts to a healthy kick in the pants to move traditional agencies to a more integrated, cross-platform future.

    What is social bookmarking and what has it to do with PR

    Social bookmarking sites generally organise their content using tags. Social bookmarking sites are an increasingly popular way to locate, classify, rank, and share Internet resources through the practice of tagging and inferences drawn from grouping and analysis of tags

    In a social bookmarking system, users store lists of Internet resources, which they find useful. Often, these lists are publicly accessible, and other people with similar interests can view the links by category, tags, or even randomly. Some social bookmarking systems allow for privacy on a per-bookmark basis.

    This system has several advantages over traditional automated resource location and classification software, such as search engine spiders. All tag-based classification of Internet resources (such as web sites) is done by human beings, who understand the content of the resource.

    Additionally, as people bookmark resources that they find useful, resources that are of more use are bookmarked by more users. They are percived to be more valuable by users.

    The two dominant social bookmarketing services are del.icio.us and StumbleUpon.

    There is a lot more information at Read/Write Web but some key take aways are:

    Current number of people using del.icio.us at 500,000
    Blogmarks has a total of 514,205 posts, estimated users 5,000 which is 100 bookmarks per user.

    Why is this important for PR?

    Read/Write Web give some interesting insights comparing two significant brands (go2web20.net and CNN). Just look at the numbers of users to get some idea of the influence of social bookmarking:
    Site Links to go2web20.net Estimated users based on go2web20.net Links to cnn.com Estimated users based on cnn.com
    BlinkList 40 14,800 568 38,200
    Blogmarks 5 1,800 56 3,700
    del.icio.us 1,354 500,000 (baseline) 7,429 500,000 (baseline)
    Diigo 21 7,750 32 2,150
    Furl 53 19,600 200 13,500
    Ma.gnolia 9 3,300 51 3,400
    Shadows 1 370 21 1,400
    Simpy 9 3,300 312 21,000
    Stumble Upon 1,271,345 (public) 1,271,345 (public)




    If your organisation, its values, properties, products or services get highly ranked in say del.icio.us, more people find it and people know what sort of community likes your organisation. It is a trust, reputation and referal advantage all in one.

    To get some idea of how brands can become viral Have a look at this one for tesco then look at MySpace. So you can get the idea. Someone puts their bookmarks in Del.icio.us and they are adopted by other people and often by hundreds of people.

    Of course, you might consider where you should be here.

    Financial Public Relations must get XML to compete

    The London Stock Exchange (LSE) is in the final stages of a four-year technology initiative designed to speed up transactions and reduce costs by one fifth. This will lead to 24/7 trading quite soon. Trading round the clock will create added pressures on the PR industry and its suppliers such as information and (even) press clip vendors.

    The LSE has already increasing the real-time transfer rate from 30 milliseconds down to just two and the only way that delivering financial information to the Market, Traders, Analysts, Shareholders and the media so they can also benefit is by using XML tagged data.

    Financial data is transferred this way using a format called XBRL.

    The element that includes statements, reports and backgrounders, the words, now needs to be implemented in XPRL, the PR industry standard which received a major boost with this week's announcements.

    While many financial PR companies have failed to invest in interoperability (or in XPRL) they could still have a window of opportunity but time is slipping by and the opportunity out of their grasp.

    Right now, of course, they cannot claim to offer comprehensive communication services because they do not have the tools to do it.

    WPP and Google partnership

    Advertising giant WPP is trying to get into bed with Google.

    Sir Martin Sorrell WPP Group PLC chief executive said yesterday:
    'We are working very closely with Google Inc but it is very difficult to work out if it is a friend or foe.'
    WPP is Google's third largest customer and helps clients maximize their advertising effectiveness in Google's many functions.

    About $1.5 billion of WPP's 2005 revenues of $10 billion were related to online: "About 15 percent of our business is internet, and this will be 30 percent in 10 years," he is quoted as saying.

    In a Reuters article last march, Sir Martin made this compafrison between the two organisations:

    "Google is at $5 billion in revenues and capitalized at $100 billion, we're at $10 billion in revenues and capitalized at $14.5 billion. They have 5,000 people, we have 72,000. They have 25 offices and we have 2,000 offices. Clearly they have a different model and are smarter than we are."

    It might also be noted that at the end of August Google had $10 billion of cash sloshing about with no place to spend it.

    Google has been on the mind of the WPP chief for a long time. Something is cooking.

    WPP has recently taken a 10 pct stake in Spot Runner, a US online business that enables small businesses to customise their own TV ads at a much lower cost than if they used an advertising agency.

    Sir Martin also made the comment yesterday that:
    'TV is not dead. It is still the most effective medium for reaching the largest number of people in the shortest time at the lowest cost. There are more TV channels but stable viewing figures and fewer mass market vehicles.'
    Or put another way, people are making it clear to the Marketers that they are not a 'mass audience' at all.

    A real revolution would be WPP involvement in Google Video.


    It will be an interesting bed.

    This, of course is advertising. PR has a much bigger opportunity. It is tough for a company as big and diverse as WPP to understand the relationship value model and what that means to advertising over the next few years.

    Advertising knocks Yahoo value

    Yahoo's share price took another hit yesterday as it warned that slowing advertising growth will depress its third-quarter results. Shares fell by more than 11%.

    There is an element of 'I told you so' in this response.

    Scream marketing has had its day. Many advertising models are just old fashioned.

    Now this is a big problem for a whole range of social media initiatives. They try to find way of generating income and advertising seems to be the only solution.

    Well, until now, this was OK but people who use online services, just as for all other media, are simply not enthralled by having a marketing managers idea of fun thrust into their eyeballs.
    As Ryan Stewart at ZDNet put it:
    ...the savviest web users have trained themselves to ignore the text and picture ads that they see on nearly every site they visit. Clearly these have become the staple of internet marketing, and they won't go away because they do work for some things. Advertisers can segment their campaigns more effectively, targeting sites that have users with the demographic makeup they want. Search terms will continue to show intent and provide web companies with a healthy revenue stream. But the road to a profitable web application is not paved with simply eye balls and page views.


    So what are the alternative.

    I think we are near a tipping point where the online community can get to products without advertisers getting in the way.

    Building a community of interests (note plural) has considerable mileage.

    For example, to get more people to your music site so that you can sell more tracks may mean hosting a lot of 'free' tracks that people can down load and occasionally buy a paid for track. To do this you may want to build a community of podcasters who use the music on your site to get some tracks up the ranking so that they can be included among in the 'paid for' portfolio. Here are two communities. The musician community uploading track for free play and podcasters.

    Developing the range of communities is not hard but it is time consuming. It is not cheap and you do need a lot of analysis to hand.

    What I need now is a semantic analysis tool to be able to identify the notions that are attractive to the audience. Then I can start building campaigns.

    So Girish is building one next month.

    Is podcasting the right medium?

    Boreing Boring if you are going to use new media you need a strategy... I know I have said it before.

    Here is a reasoned argumnet about the use of podcasting to replace lectures.

    David Hearnshaw starts by saying:

    Academics should consider what they wish to achieve - and that may require going back to first principles. Often the lecturer wishes to impart facts, concepts, methods and approaches to foster knowledge and critical judgement. And this frequently requires more than words.
    What do you think?

    Flock round new browser

    Flock is a new web browser that combines integrated photo sharing with RSS support.

    Bloggers are a target audience for Flock, which is based on the Mozilla Firefox, because it has been designed to keep people up to date with news, blogs and when friends appear online.

    Political Blogging event in Manchester

    An event exploring the way that political blogging is changing the face of the media will be held at in Manchester to coincide with the start of the Labour Party Conference. Sponsored by the Manchester Evening News and starting at 4pm on Sunday, the free discussion will be moderated by Manchester blogger and freelance journalist Kate Feld, who writes The Manchizzle.

    Panelists include Norman Geras, a blogger, author and professor emeritus at Manchester University. Martin Stabe, an online reporter for The Press Gazette, (www.pressgazette.co.uk/dog), and Bill Jones blogs at Skipper (www.skipper59.blogspot.com), which covers UK politics, parliament and the press.

    Tuesday, September 19, 2006

    The PR Drumbeat - £500,000 to be invested

    Over the last week, the biggest thing to hit Public Relations practice for ten years has begun. It includes a $500,000 investment. It is gaining powerful support across the world and it will affect all PR practice from now on.

    It is the re-emergence of XPRL.

    Imagine, just for a moment that you use an PR agency who produce documents, reports and working papers, a research company, a media list provider, an evaluation company, an events organiser and a photographer. Not an extensive list but they all produce content. They all fit into your planning and management scene.

    It is content that you have to manage and integrate. As the media scene grows and you have to deal with the web, on-line news clips, blogs and even more stuff there is more content and it is becoming ever more complex.

    You seek tools that allows you to integrate this content, these data.

    The tools you seek, these computer programmes, have a problem. The data has to be manhandled, it has to be pasted from one tool to the next. In many cases the data is incompatible. Evaluation data cannot go into your media list. The event organiser data does not go into your calendar or project planning software. You do not have 'interoperability'. Your efforts have been foiled. Its an expensive nightmare.

    But... what if.... deep inside these computer programmes there was a PR specific language that did allow these disparate data to be used in PR tools and computer programmes?

    This is the big idea.

    It's XPRL.

    It has been developed as part of the World Wide Web Consortium (W3C) XML initiative.

    It is an initiative re-enervated by Sir Tim Berners-Lee (the inventor of the World Wide Web) in June this year who said "The challenges here are real. The ontologies that will furnish the semantics for the Semantic Web must be developed, managed, and endorsed by committed practice communities."

    XPRL.org has responded on behalf of the PR industry world wide. It now seeks the support of the whole industry and its associated value chain.

    XML has already been a powerful driver in the sciences, medicine and other areas of research and development. In management its most notable contribution has been in the area of accounting, financial reporting and on the bourses of the world.


    The XPRL initiative began in 2001. With its own web site, A scope of PR document.

    Ged Carrol, blogging in 2002 provided the first blog post about XPRL.

    Alison Clark became chair in 2004 and there are a number of initiatives reported online.

    XPRL formally launched in Italy

    By 2004, the Global Alliance had accepted the significance of this development with an offer of funding.


    In 2004, Fuse PR put XPRL into context in this article.

    XPRL based PR tools began to appear.

    Its is described by Mike Manuel like this.

    What is does is offered in this example.

    The 2006 initiative came alive when new media practitioners sought modern day solutions for for PR tools as in the case of the New Media release initiative. People like Brian Solis, Todd Van Hoosear, Chris Heuer , Todd Defren.

    More questions and interest came into the public domain.

    I commented on the reality for PR practice in August this year.

    So, I wrote a paper which, updated by participants today is the latest in the saga. It identifies a $250,000 offer which, if the industry can match it, will be a tremendous boost to PR.

    Toni Muzi Falconi, once again became involved.

    XPRL is discussed by the New Media Release initiative in this podcast.

    The Paper 'XPRL Game On' was considered at an XPRL Meeting last week (a 'minute' was posted by Chris Heuer here).

    Further comments here from Anthony and Sally here.


    The paper is published here.

    Newspapers and agencies to announce a the latest NewsML Schema

    The NewsML 1.2 XML Schema Working Group has prepared an updated
    schema implementing all corrections proposed to date.

    The final schema will be completed this week so that it may be distributed
    along with the Autumn meeting document package.

    More information is at http://www.iptc.org/pages/index.php