Thursday, September 21, 2006

Ex Shandwick Chief's new empire ups profits

Huntsworth PLC , made a pretax profit of £5.02 million in the six months to June 30 2006, jumping from just £1.31 million the prior year.

Continuing revenue grew to £70.1 million stg from £40.7 million.

Chief executive Lord Peter Chadlington said the first half has given the group a strong start and a firm foundation for the full year.

'We have been encouraged after the summer months by the marked pick up in new business activity which gives us confidence for the full year.'

In the first half, the group's Public Relations revenues grew on a like-for-like basis by 6% and Non Public Relations activities (primarily event management) declined by 18% giving an overall like-for-like growth of 3.4%.

Consultancies in the Huntsworth group include:

Public Sector Podcasting

The UK public sector news website, 24dash.com, is celebrating its first birthday with a major celebration in Birmingham this week.

The event is being held to coincide with the National Housing Federation's annual conference and exhibition at the ICC and will be the occasion of the official launch its 'exciting Podcasting service'.




The Changing nature of Privacy

New Scientist is asking questions about living online.

It accepts, without question, that there is a life that is completely mediated by being online and it ascribes this life to most young people.

Summer 2006 finds the world enmeshed in multiple wars and genocidal campaigns. It finds the world incapable of calling a halt to environmental destruction. Yet, with all of this, people seem above all to be fascinated by novel technologies. On college campuses there is less interest in asking questions about the state of the world than in refining one's presence on Facebook or MySpace. Technology pundits may talk in glowing terms about new forms of social life, but the jury is out on whether virtual self-expression will translate into collective action.

It also gives a clue as to what kind of lifestyle is expected of theis generation.
The self that grows up with multitasking and rapid response measures success by calls made, emails answered, messages responded to. In this buzz of activity, there may be losses that we are not ready to sustain. We insist that our world is increasingly complex, yet we have created a communications culture that has decreased the time available for us to sit and think, uninterrupted. Teens growing up with always-on communication are primed to receive a quick message to which they are expected to give a rapid response. They may never know another way. Their experience raises a question for us all: are we leaving enough time to take one's time?
Much of what NS says has been known for some time and we even saw it coming a decade ago. The big thing we did not anticipate was the level of multi-tasking.








A world of TV

I noted from Always On that Jump TV has gained stock market listing.

Toronto based, Jump TV offers the out put of a considerable selection of Television stations round the world.

It is a place that is worth visiting to see some riveting examples of TV across the globe.

In our global world, this is a channel that is a must to follow the local news. For example, I was able to watch Thai TV Global TV Network the first and only satellite TV broadcasting center in Thailand operated by the Royal Thai Army. There are some very pretty Thai army soldiers on their TV programme.

Here is another demonstration of the many channels for reaching Internet audiences.

CIPR Scotland AGM

The Annual General Meeting of the Scotland Group of the Chartered Institute of Public Relations will be held on Tuesday 26 September 2006 at 6.15pm in George Suite, George Hotel, 19 -21 George Street, Edinburgh. Members of the CIPR are invited to attend and vote.

Is this time to vote for people who see Social Media (blogs, Wikis, RSS etc) as an important part of PR practice?

Wednesday, September 20, 2006

Issues management case study

Tom Foremski offers us a classic case study of issues management.

Don't miss the next episode.

Every one leaves an online trail - no more

Whenever any computer connects to the net it freely shares information about the address it is using. This is so any data it requests is sent back to the right place.

The Torpark browser has been created by the digital rights group the Electronic Frontier Foundation and uses its own network of net routers to anonymise the traffic people generate when they browse the web.

The browser can be put on a flash memory stick so users can turn any PC into an anonymous terminal.

The Tor network tries to stop this information being shared in two ways. First, it encrypts traffic between a computer and the Tor network of routers - this makes it much harder to spy on the traffic and pinpoint who is doing what.

Second, the Tor network regularly changes the net address that someone appears to be browsing from - again this frustrates any attempt to pin a particular browsing session on any individual.

This sort of disruption very quickly skews data used to identify who is doing what and when online.

Who will take the vidcast space. Is it the PR or Ad man

Pete Blackshaw of Nielsen BuzzMetrics, writing in ClickZ offers an insight into the use of movies in advertising. My view is that this is not Advertising Industry territory at all. It is territory for the communicator. The full article is well worth reading but this abstract is germane.

a powerful new video medium is exploding on the scene. It speaks to the traditional agency's core strength: story-telling. Moreover, it's a format that's infinitely more malleable and flexible than the current unit of expression (e.g. a :30 TV spot) affords. That spells opportunity. Indeed, the current TV ad model has put most traditional agencies in an inflexible straightjacket.

The new on-demand video environment opens up a wealth of opportunities to push ad models, well beyond pre-and-post rolls. They include:

  • From TV Spots to Branded Plots: Just as thousands of independent films are flowering a cross the Web, brands have the potential to bring their own direct and indirect forms of storytelling online at their own pace, and well beyond the constraints of "paid" media. Moreover, they can leverage their own consumer touchpoints (e.g. packaging) to cross promote such endeavors. The power of feedback loops to inform concept development has the potential to take this to an entirely new level.


  • From Fat Middle Standardization to Long-Tail Customization: Too often, TV commercials have no choice but to maximize appeal to the largest number. This omits lots of value in the margins. A key opportunity for agencies is to craft more diverse messages to different audiences. Why, for example, can't electronics firms give iPods or mobile phones to customers pre-loaded with customized or tailored content? Why can't a brand produce multiple variations of an ad copy that speak to a range of cohorts? At P&G, we usually started with a host of excellent concepts, but typically had to boil it all down to one or two that maximized appeal.


  • A New Day for Long Play: Who says brands should do their own infomercials, or that agencies are "above" such formats? Yes, there's a stigma, but that's partly because many respectable brands have stayed away from the medium, and we haven't seen much creativity in it for a long time. Fact is, long-play does work, especially if consumers engage and core benefits really get across. At P&G, we'd exhaust huge resources trying to perfect four seconds of a side-by-side demo. We knew from experience such "benefit visualization" and "reason to believe" impacted the ad's convincingness. Imagine the power of a real demo, and not necessarily with the constraints of always having to pay for the time.


  • From Channels to Brannels: Beyond long-play ads, agencies have another extraordinarily unique opportunity: to transform Web sites into TV channels. We're already seeing this with a few pioneers like Nike and Budweiser. They're leveraging their brands as stand alone content channels. What's the bigger long-term idea: P&G's HomeMadeSimple porting to TV, or HomeMadeSimple becoming an on-demand advice and expertise video channel? If my baby blog can feature diaper changing videos, why can't Pampers or Huggies? Why – please, tell me why – won't electronics companies' agencies start producing more compelling "how to" videos explaining how to use products? When I'm done with my current job, I'm starting an online channel entitled "UserGuideTV.com."


  • CGM as Partner in Catalyzing Change: Far from a threat, consumer-generated media may just be the best thing that ever happened to traditional agencies. Why not allow consumers to "liberate" the process? At P&G, we used interns to open up management thinking. At GM, the Fastlane blog also serves as a catalyst for far broader change and innovation within the organization. As agencies push "co-creation" campaigns, such as what we've seen with GM and Frito-Lay's Super Bowl ad competitions, there's real potential to liberate antiquated copy development processes. Consumer testimonials, properly employed, actually make branded messaging more persuasive. Agencies have always "borrowed equity" from third party influencers, from celebrity spokespersons to known authorities ("dentists recommend"), to make ad copy more compelling. Finally, CGM in particular tends to morph many disciplines in one, i.e. one-to-one relationships, influencer relations, interactivity, planning and research, and increasingly, video. That amounts to a healthy kick in the pants to move traditional agencies to a more integrated, cross-platform future.

What is social bookmarking and what has it to do with PR

Social bookmarking sites generally organise their content using tags. Social bookmarking sites are an increasingly popular way to locate, classify, rank, and share Internet resources through the practice of tagging and inferences drawn from grouping and analysis of tags

In a social bookmarking system, users store lists of Internet resources, which they find useful. Often, these lists are publicly accessible, and other people with similar interests can view the links by category, tags, or even randomly. Some social bookmarking systems allow for privacy on a per-bookmark basis.

This system has several advantages over traditional automated resource location and classification software, such as search engine spiders. All tag-based classification of Internet resources (such as web sites) is done by human beings, who understand the content of the resource.

Additionally, as people bookmark resources that they find useful, resources that are of more use are bookmarked by more users. They are percived to be more valuable by users.

The two dominant social bookmarketing services are del.icio.us and StumbleUpon.

There is a lot more information at Read/Write Web but some key take aways are:

Current number of people using del.icio.us at 500,000
Blogmarks has a total of 514,205 posts, estimated users 5,000 which is 100 bookmarks per user.

Why is this important for PR?

Read/Write Web give some interesting insights comparing two significant brands (go2web20.net and CNN). Just look at the numbers of users to get some idea of the influence of social bookmarking:
Site Links to go2web20.net Estimated users based on go2web20.net Links to cnn.com Estimated users based on cnn.com
BlinkList 40 14,800 568 38,200
Blogmarks 5 1,800 56 3,700
del.icio.us 1,354 500,000 (baseline) 7,429 500,000 (baseline)
Diigo 21 7,750 32 2,150
Furl 53 19,600 200 13,500
Ma.gnolia 9 3,300 51 3,400
Shadows 1 370 21 1,400
Simpy 9 3,300 312 21,000
Stumble Upon 1,271,345 (public) 1,271,345 (public)




If your organisation, its values, properties, products or services get highly ranked in say del.icio.us, more people find it and people know what sort of community likes your organisation. It is a trust, reputation and referal advantage all in one.

To get some idea of how brands can become viral Have a look at this one for tesco then look at MySpace. So you can get the idea. Someone puts their bookmarks in Del.icio.us and they are adopted by other people and often by hundreds of people.

Of course, you might consider where you should be here.

Financial Public Relations must get XML to compete

The London Stock Exchange (LSE) is in the final stages of a four-year technology initiative designed to speed up transactions and reduce costs by one fifth. This will lead to 24/7 trading quite soon. Trading round the clock will create added pressures on the PR industry and its suppliers such as information and (even) press clip vendors.

The LSE has already increasing the real-time transfer rate from 30 milliseconds down to just two and the only way that delivering financial information to the Market, Traders, Analysts, Shareholders and the media so they can also benefit is by using XML tagged data.

Financial data is transferred this way using a format called XBRL.

The element that includes statements, reports and backgrounders, the words, now needs to be implemented in XPRL, the PR industry standard which received a major boost with this week's announcements.

While many financial PR companies have failed to invest in interoperability (or in XPRL) they could still have a window of opportunity but time is slipping by and the opportunity out of their grasp.

Right now, of course, they cannot claim to offer comprehensive communication services because they do not have the tools to do it.

WPP and Google partnership

Advertising giant WPP is trying to get into bed with Google.

Sir Martin Sorrell WPP Group PLC chief executive said yesterday:
'We are working very closely with Google Inc but it is very difficult to work out if it is a friend or foe.'
WPP is Google's third largest customer and helps clients maximize their advertising effectiveness in Google's many functions.

About $1.5 billion of WPP's 2005 revenues of $10 billion were related to online: "About 15 percent of our business is internet, and this will be 30 percent in 10 years," he is quoted as saying.

In a Reuters article last march, Sir Martin made this compafrison between the two organisations:

"Google is at $5 billion in revenues and capitalized at $100 billion, we're at $10 billion in revenues and capitalized at $14.5 billion. They have 5,000 people, we have 72,000. They have 25 offices and we have 2,000 offices. Clearly they have a different model and are smarter than we are."

It might also be noted that at the end of August Google had $10 billion of cash sloshing about with no place to spend it.

Google has been on the mind of the WPP chief for a long time. Something is cooking.

WPP has recently taken a 10 pct stake in Spot Runner, a US online business that enables small businesses to customise their own TV ads at a much lower cost than if they used an advertising agency.

Sir Martin also made the comment yesterday that:
'TV is not dead. It is still the most effective medium for reaching the largest number of people in the shortest time at the lowest cost. There are more TV channels but stable viewing figures and fewer mass market vehicles.'
Or put another way, people are making it clear to the Marketers that they are not a 'mass audience' at all.

A real revolution would be WPP involvement in Google Video.


It will be an interesting bed.

This, of course is advertising. PR has a much bigger opportunity. It is tough for a company as big and diverse as WPP to understand the relationship value model and what that means to advertising over the next few years.

Advertising knocks Yahoo value

Yahoo's share price took another hit yesterday as it warned that slowing advertising growth will depress its third-quarter results. Shares fell by more than 11%.

There is an element of 'I told you so' in this response.

Scream marketing has had its day. Many advertising models are just old fashioned.

Now this is a big problem for a whole range of social media initiatives. They try to find way of generating income and advertising seems to be the only solution.

Well, until now, this was OK but people who use online services, just as for all other media, are simply not enthralled by having a marketing managers idea of fun thrust into their eyeballs.
As Ryan Stewart at ZDNet put it:
...the savviest web users have trained themselves to ignore the text and picture ads that they see on nearly every site they visit. Clearly these have become the staple of internet marketing, and they won't go away because they do work for some things. Advertisers can segment their campaigns more effectively, targeting sites that have users with the demographic makeup they want. Search terms will continue to show intent and provide web companies with a healthy revenue stream. But the road to a profitable web application is not paved with simply eye balls and page views.


So what are the alternative.

I think we are near a tipping point where the online community can get to products without advertisers getting in the way.

Building a community of interests (note plural) has considerable mileage.

For example, to get more people to your music site so that you can sell more tracks may mean hosting a lot of 'free' tracks that people can down load and occasionally buy a paid for track. To do this you may want to build a community of podcasters who use the music on your site to get some tracks up the ranking so that they can be included among in the 'paid for' portfolio. Here are two communities. The musician community uploading track for free play and podcasters.

Developing the range of communities is not hard but it is time consuming. It is not cheap and you do need a lot of analysis to hand.

What I need now is a semantic analysis tool to be able to identify the notions that are attractive to the audience. Then I can start building campaigns.

So Girish is building one next month.

Is podcasting the right medium?

Boreing Boring if you are going to use new media you need a strategy... I know I have said it before.

Here is a reasoned argumnet about the use of podcasting to replace lectures.

David Hearnshaw starts by saying:

Academics should consider what they wish to achieve - and that may require going back to first principles. Often the lecturer wishes to impart facts, concepts, methods and approaches to foster knowledge and critical judgement. And this frequently requires more than words.
What do you think?

Flock round new browser

Flock is a new web browser that combines integrated photo sharing with RSS support.

Bloggers are a target audience for Flock, which is based on the Mozilla Firefox, because it has been designed to keep people up to date with news, blogs and when friends appear online.

Political Blogging event in Manchester

An event exploring the way that political blogging is changing the face of the media will be held at in Manchester to coincide with the start of the Labour Party Conference. Sponsored by the Manchester Evening News and starting at 4pm on Sunday, the free discussion will be moderated by Manchester blogger and freelance journalist Kate Feld, who writes The Manchizzle.

Panelists include Norman Geras, a blogger, author and professor emeritus at Manchester University. Martin Stabe, an online reporter for The Press Gazette, (www.pressgazette.co.uk/dog), and Bill Jones blogs at Skipper (www.skipper59.blogspot.com), which covers UK politics, parliament and the press.

Tuesday, September 19, 2006

The PR Drumbeat - £500,000 to be invested

Over the last week, the biggest thing to hit Public Relations practice for ten years has begun. It includes a $500,000 investment. It is gaining powerful support across the world and it will affect all PR practice from now on.

It is the re-emergence of XPRL.

Imagine, just for a moment that you use an PR agency who produce documents, reports and working papers, a research company, a media list provider, an evaluation company, an events organiser and a photographer. Not an extensive list but they all produce content. They all fit into your planning and management scene.

It is content that you have to manage and integrate. As the media scene grows and you have to deal with the web, on-line news clips, blogs and even more stuff there is more content and it is becoming ever more complex.

You seek tools that allows you to integrate this content, these data.

The tools you seek, these computer programmes, have a problem. The data has to be manhandled, it has to be pasted from one tool to the next. In many cases the data is incompatible. Evaluation data cannot go into your media list. The event organiser data does not go into your calendar or project planning software. You do not have 'interoperability'. Your efforts have been foiled. Its an expensive nightmare.

But... what if.... deep inside these computer programmes there was a PR specific language that did allow these disparate data to be used in PR tools and computer programmes?

This is the big idea.

It's XPRL.

It has been developed as part of the World Wide Web Consortium (W3C) XML initiative.

It is an initiative re-enervated by Sir Tim Berners-Lee (the inventor of the World Wide Web) in June this year who said "The challenges here are real. The ontologies that will furnish the semantics for the Semantic Web must be developed, managed, and endorsed by committed practice communities."

XPRL.org has responded on behalf of the PR industry world wide. It now seeks the support of the whole industry and its associated value chain.

XML has already been a powerful driver in the sciences, medicine and other areas of research and development. In management its most notable contribution has been in the area of accounting, financial reporting and on the bourses of the world.


The XPRL initiative began in 2001. With its own web site, A scope of PR document.

Ged Carrol, blogging in 2002 provided the first blog post about XPRL.

Alison Clark became chair in 2004 and there are a number of initiatives reported online.

XPRL formally launched in Italy

By 2004, the Global Alliance had accepted the significance of this development with an offer of funding.


In 2004, Fuse PR put XPRL into context in this article.

XPRL based PR tools began to appear.

Its is described by Mike Manuel like this.

What is does is offered in this example.

The 2006 initiative came alive when new media practitioners sought modern day solutions for for PR tools as in the case of the New Media release initiative. People like Brian Solis, Todd Van Hoosear, Chris Heuer , Todd Defren.

More questions and interest came into the public domain.

I commented on the reality for PR practice in August this year.

So, I wrote a paper which, updated by participants today is the latest in the saga. It identifies a $250,000 offer which, if the industry can match it, will be a tremendous boost to PR.

Toni Muzi Falconi, once again became involved.

XPRL is discussed by the New Media Release initiative in this podcast.

The Paper 'XPRL Game On' was considered at an XPRL Meeting last week (a 'minute' was posted by Chris Heuer here).

Further comments here from Anthony and Sally here.


The paper is published here.

Newspapers and agencies to announce a the latest NewsML Schema

The NewsML 1.2 XML Schema Working Group has prepared an updated
schema implementing all corrections proposed to date.

The final schema will be completed this week so that it may be distributed
along with the Autumn meeting document package.

More information is at http://www.iptc.org/pages/index.php

Would you 'choose' the adds you want to see?

Ashley Friedlein of e-consultancy discusses the news that Bebo is overhauling its advertising model in order to let its users choose what types of ads they see.

His arguments are pretty good and his answers are relevant to the Public Relations Industry.

Its pretty obvious that the advertsing model is not going to work. Just live with the idea.

There is a model that shows that attention getting is important.

That is what this post has done. I have greated the opportunity for you to go and look at the story on the e-consultancy site.

And ... know what... not an advert in sight!

The Social Media model is different.


Here are the questions that Ashley tries to answer:

Is this idea misguided? Or is this the future of advertising?


1. Do users really not mind advertising (as Justin Pearse claims)?



2. How many users will choose toilet roll ads and mortgage ads?


3. How many users will actually make the effort to tailor their ads?


4. Will users keep their profile / interests up to date?


5. Will the ads be better than search?


Time to shut down Google News in the UK

Shel Holtz alerted me to the news that a Belgian court could potentially block Google's news aggregation business.

A complaint against the internet giant was launched by Copiepresse, an organisation that manages copyright for the French and German-speaking press in Belgium.

The court has ordered Google to stop reproducing articles from French-speaking newspapers in the news section of one of its Belgian websites.

Online French-speaking newspapers in Belgium may be so awful that no one goes to them. I don't know. But if they are good enough, the web traffic to their sites via Google News must be significant.

The UK press through the Newspaper Licencing Agency, prevents copying of newspaper clippings unless you want to go through a process of licencing and paying fees for doing so.

There is a lot in common between these two ideas.

I use Google News a lot. It is how I get a lot of my news.

Yesterday 23 people went to news sites because of my posts about newspaper stories. It is not many, but there are millions of bloggers doing the same thing. The press would forego millions of hits.

Referencing web sites is why the web is successful and why so many blogs are popular.

Now, lets suppose we did not have Yahoo News or Google News services. Would I buy more newspapers. No. I would rely on other, online, sources.

However, it would reduce the on-line traffic to the press by a lot because so many of us do reference press articles online. In many cases denial of search services like Google News would make the newspaper web revenues shrink to the point where they would be meaningless.

The citations that did not go into the Google News Archive would mean that the media will, over time, also loose the 'long tail' benefit for their on-line content. A double whammy of nonsense by people who just do not understand the nature of the digital tsunami.

It would quickly kill off most newspapers and the survivors would have almost nowhere to go with their on-line plans.

Perhaps it is time to try the experiment.

Shut the service down for a day and see what happens.

Its rather like the press clips. All those opportunities newspapers used to have to put their brand in front of hundreds of people in companies that used to circulate clips has now been reduced to a handful. Who now knows what publications are relevant, interesting, part of their life? A handful at company HQ, who knew that anyway and, incidentally, no longer have time to read clippings.

Do you wonder why newspaper readership is declining.

Perhaps having a dog in the manger attitude to the brand in the name of copyright with a half life of cod 'n chips was not such a clever idea after all.

Varnish PR?

Toni has a great post about PR as the 'varnish'.
He quotes Sir Martin Sorrell's view of responsible corporate behaviour as a coat public relations varnish.

Toni says

Maybe it would be useful if the CEO’s of the many H&K’s and B-M’s which form the roster of the conglomerate’s pr firms and contribute to his personal well-being, demanded a public apology.
Hear Hear!

What does WPP really own?